Copilot in blank page

Cancel the subscription from your Microsoft account first; the cancellation page will automatically show whether the purchase qualifies for a refund.

Request the refund

1. Open Microsoft account Services & subscriptions.
2. Sign in with the same Microsoft account used to purchase the subscription.
3. Locate the Microsoft 365 or Copilot subscription and select Manage.
4. Select Cancel or Upgrade or Cancel.
5. Complete the cancellation flow. It will display whether a refund is available and provide the next steps. Not every cancellation results in a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If the page shows Turn on recurring billing, renewal is already disabled and the subscription will expire on the displayed date.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

Because the purchase was three months ago, it is generally outside Microsoft’s standard refund window of 30 days after the initial purchase. However:

• A most recent recurring charge may qualify if cancelled within 30 days of that payment, subject to the policy’s one-time limitation.
• Some countries or regions permit prorated refunds under local terms.
• If purchased through Apple, Google Play, or another retailer, request the refund from that seller rather than Microsoft.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If cancellation does not offer a refund

Since Get Help is not loading, contact billing support through a browser:

1. Open Microsoft Support.
2. Select Microsoft 365 and then Get Home Support.
3. Enter billing.
4. Select Sign in to Contact Support.
5. Choose Microsoft 365 and Office → Manage my subscription.
6. Select Chat with support agent in web browser.

Explain that Copilot has been unusable, provide the purchase date, and ask the agent to review refund eligibility. Do not post payment or account information publicly. Microsoft Q&A cannot access subscriptions or issue refunds.^3^

Optional: recover Copilot access or chat history

These checks do not depend on Get Help:

1. Repair the Windows app:
   Settings → Apps → Installed apps → Copilot → … → Advanced options → Repair.
   If Repair is unavailable or ineffective, Windows also provides Reset, but preserve any locally accessible content before resetting.^4^
2. Check the account used for the history:
   In Edge, verify that Copilot uses the same personal Microsoft, Google, or Apple sign-in originally used. Work/school and personal accounts remain separate.
3. Check through a private Edge window:
   Open a new InPrivate window, visit Copilot, and sign in explicitly with the original account. Chat content may still be moving to the updated Copilot experience, so devices can temporarily show different history.^5^
4. Report the blank history:
   In Copilot, select … → Send feedback → Report a problem, then include when it began, the Windows version, and a screenshot.^5^

References

1. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. How to cancel & get refund for a duplicate subscription - Microsoft Q&A
4. [Windows 10](https://support.microsoft.com/windows/apps/repair-apps-and-programs-in-windows#summary)
5. Troubleshoot Your Content in the Updated Copilot App | Microsoft Support