Copilot not working!

Microsoft’s nearest public status snapshot showed Copilot as operational, but it was recorded several hours before 7:37 PM EST and therefore does not rule out a later or short-lived incident in upstate New York.^1^

Check whether the problem is widespread

• Review Microsoft’s consumer-service status for a newly posted incident.
• Compare it with current user reports on Downdetector; those reports can reveal a spike, but they are not an official Microsoft outage declaration.^2^
• Try the same Copilot account in another browser or on another device. If possible, test a different network, such as mobile data.
  • Fails everywhere: this points toward an account or service problem.
  • Fails only on one device, browser, or network: troubleshoot that client or connection.

If using Copilot on Windows

If Copilot opens but cannot connect:

1. Open the Windows Get Help app.
2. Search for Copilot connectivity troubleshooter.
3. Run the troubleshooter and review its findings.
4. Apply only the remedies it identifies. On a work-managed device, firewall or network changes may require the IT administrator.^3^

If the Copilot button is missing from an eligible Microsoft 365 application:

1. Open Get Help.
2. Search for Copilot License Troubleshooter.
3. Run it and follow the displayed license checks.^3^

Details needed to isolate the failure

Provide these four items:

• Copilot experience: copilot.microsoft.com, Windows Copilot, Microsoft 365 Copilot, Edge, Outlook, Word, or another client
• Device and operating system
• Personal Microsoft account or work/school account
• Exact error message, or whether Copilot is missing, blank, loading continuously, or unable to send prompts

These details determine whether this is a service interruption, connectivity failure, licensing issue, or client-specific problem.

References

1. status.cloud.microsoft
2. Microsoft Copilot down? Current problems and outages | US
3. Copilot troubleshooters | Microsoft Support