Artifact Signing: AU10TIX returns "you do not meet requirements to create a Verified ID" after document and selfie — escalation requested

Hello,

I am completing organization identity validation for Azure Artifact Signing

(Public Trust) for a German limited company (GmbH) and am blocked at the

Verified ID step.

What I did:

• Created an Artifact Signing account and submitted an organization identity validation request. Status went to "Action Required".
• Followed the link from the "Action required" email, selected "Get verified here through our trusted ID-verifiers".
• Completed the AU10TIX flow: government ID document capture and facial capture. Both steps were accepted and the process appeared to complete.
• After several seconds of processing, AU10TIX returned: "Sorry, you do not meet requirements to create a Verified ID at this time."
• No Verified ID was issued in Microsoft Authenticator. Scanning the QR code afterwards reports that the required Verified ID was not found.
• No detailed reason and no retry option is offered. The "Get Support" button in that screen does not lead anywhere this can be reported.

Details:

• Identity Validation ID: 0a78912f-baec-4688-af25-c6fa210490d6
• Artifact Signing account: mdev-signing
• Region: North Europe
• Identity type: Public, Organization
• Country: Germany
• The user performing the validation holds the "Artifact Signing Identity Verifier" role on the Artifact Signing account (confirmed under Access control (IAM) > Role assignments).
• Subscription is a Microsoft Customer Agreement (pay-as-you-go) account.
• Only one identity validation request exists; no previous Verified ID was ever issued for this company or applicant.

I have not created additional validation requests, Artifact Signing accounts or tenants, as advised in similar cases.

Could a moderator please route this to the Artifact Signing /Microsoft.CodeSigning identity-validation team for a backend review of the failed Verified ID issuance, and advise whether the existing request can be reset or requires manual review?

I can provide subscription ID, tenant ID and the email addresses used via private message

failed around 22:35 CET on 12 Nov 2026.

Thank you.