i can not sign into my hotmail account

Open Hotmail in an Edge InPrivate window first; if the sign-in page responds there, clear the normal browser’s cookies and cached files before signing in again.

1. Test the sign-in page without stored browser data

1. In Microsoft Edge, select Settings and more (⋯) → New InPrivate window, or press Ctrl+Shift+N.
2. Open Outlook.com.
3. Select Sign in and enter the full Hotmail address and password.

InPrivate browsing uses a separate session and removes its cookies and site data when all InPrivate windows close.^1^

If the page works in InPrivate: the normal browser profile likely has stale cookies, cached data, or an interfering extension.

1. Return to a normal Edge window.
2. Select ⋯ → Settings → Privacy, search, and services → Clear browsing data → Choose what to clear.
3. Set Time range to All time.
4. Select Cookies and other site data and Cached images and files.
5. Clear the data, close every Edge window, reopen Edge, and try Hotmail again. Clearing cookies and cached files is the supported next step when Hotmail works privately.^2^

Clearing cookies signs you out of websites, but it does not delete your Hotmail messages.

2. If it is still not responding

• Try Outlook.com in another browser, such as Firefox or Chrome.
• If it fails in multiple browsers, connect temporarily through another network, such as a phone’s mobile hotspot. This distinguishes a device/browser problem from a network-related problem.^2^
• In Edge, open ⋯ → Settings → About Microsoft Edge and install any offered update.^3^

If only Edge remains unresponsive, repair it:

1. Close Edge.
2. Open Start → Settings → Apps → Installed apps.
3. Find Microsoft Edge, select its menu, and choose Modify → Yes → Repair.

Repair requires administrator approval and an Internet connection; browser data and settings should not be affected. Modify may be unavailable on an organization-managed computer.^3^

3. If the page responds but rejects the account

Use Microsoft’s Sign-in Helper. Enter the Hotmail address and follow the issue-specific instructions; the tool checks for account problems and directs you to the appropriate recovery action.^4^

If password recovery is offered, verify that the address uses the correct domain—for example, .com versus .co.uk—then receive a security code and create a new password.^5^

Do not post the email address, password, verification code, recovery code, or request/correlation IDs publicly.

References

1. Microsoft Edge, browsing data, and privacy
2. I can't sign in to Hotmail or any part of Microsoft. - Microsoft Q&A
3. What to do if Microsoft Edge isn't working
4. I can't sign in to my Microsoft account
5. My username and password have stopped working | Microsoft Support