See below or above

Try this in order:

1. Check that the subscription is actually active.
   • For Microsoft 365 Family or Personal, sign in to Services & subscriptions and confirm Microsoft 365 appears as active.
   • If the expiration date is wrong after renewal, contact Microsoft Support.
2. Make sure the desktop app is signed in with the same Microsoft account that owns the subscription.
   • In Word, Excel, or PowerPoint, go to File > Account and verify the signed-in account matches the subscription account.
   • Then close and reopen the app.
3. If renewal was purchased from a retail box or card, enter the product key.
   • Payment alone does not start the subscription until the product key is redeemed or the email receipt link is completed.
4. If the apps still show subscription or activation errors, run the Microsoft 365 activation troubleshooter.
   • It runs on the same Windows PC where Microsoft 365 is installed.
   • Windows 10 or later is required.
5. If the troubleshooter does not fix it, reinstall Office.
   • Deactivate the Office install, uninstall Office with the easy fix tool, then reinstall it.
6. If access is needed immediately, use the web apps in a browser at microsoft365.com or Office.com while the issue is being resolved.

For a live agent:

• Go to Contact Microsoft Support, enter the problem, select Get Help, and then select Contact Support.
• For purchasing or renewal issues, use Sales support.

If this is a work or school subscription instead of a personal one, contact the Microsoft 365 admin or IT department.

• Problems renewing a Microsoft 365 subscription | Microsoft Support
• A subscription notice appears when I open a Microsoft 365 application | Microsoft Support
• Microsoft 365 subscription features aren't available in Office apps | Microsoft Support
• Office error "Account Notice: We've run into a problem with your Microsoft 365 subscription" | Microsoft Support
• How to renew your Microsoft 365 subscription | Microsoft Support