Billing error

Laura Ross 0 Reputation points
2026-11-12T15:35:28.98+00:00

I have received notice of a past due bill for 3 months. I have no knowledge of what this is and am unable to access any of the 3 invoices. I will not pay for anything that does not apply to me.

I have reached out several times for assistance with a Microsoft representative but have only received a “Chat” option! Not acceptable - I want to speak with a customer representative please.

Thank you

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. paulr0511 49,755 Reputation points Independent Advisor
    2026-11-12T17:06:40.8433333+00:00

    Hello, sorry to know on what happened.

    Please see the link below to check on what is the related billing charge for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If there is no other order or subscription that is present on your account this means that the payment method or the card that you are using got caught somewhere from the last time that you have used it and this has caused an unauthorized charge and in this case it is best to reach out to the bank to block and replace your card to avoid additional or future unwanted charge/s. It is also a good measure to temporarily lock it from the bank's website or the bank's mobile app as soon as possible and request for a refund from the bank from the fraudulent charge that happened.

    If you have further queries or concerns, you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ or use the Get Help app on your PC and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there.

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