Use of AI - why?

Question

Use of AI - why?

Keith Bayliss 0

What has happened to human interfaces? I have spent 30 minutes trying to find an answer as why I have been charged twice and all that happens is that I go round in circles!!

Scrub AI and let's talk to humans again, please!

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2 answers

Your answer

Answer 1

Hello, sorry to know about this issue that you have encountered.

As you have an existing subscription, you will need to double check and cancel the duplicate if it is reflecting on the account and then you can go to https://account.microsoft.com/services/microsoft365/billing and try it from there or try to turn off the recurring billing at https://go.microsoft.com/fwlink/?linkid=2277073 and you can also follow the guided steps indicated from the link below which also includes refund eligibility check.

https://support.microsoft.com/en-us/account-billing/turn-recurring-billing-on-or-off-for-a-microsoft-subscription-66f40aee-2317-f74b-40f9-2be7e92f0167

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you will encounter an issue, you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ or use the Get Help app on your PC and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there.

Answer 2

For duplicate-looking Microsoft charges, the supported checks are:

Review order history and compare it with the last few months of bank or card statements.
Check whether the two payments are actually a late retry plus the next on-time payment. Microsoft may retry a failed payment until it succeeds, which can make two charges appear very close together for the same amount and service.
Check whether multiple subscription periods were purchased intentionally, because those appear as separate transactions.
If the bank shows multiple payments but order history shows only one, check whether another Microsoft account is using the same card. In Payment options, select Investigate to search for other accounts using the card.

If the goal is to reach a person, Microsoft support guidance says a human support path is available:

In support email conversations, replying and asking to be connected with someone routes the case to the right sales or support channel.
For billing issues, use Contact Support through Microsoft Support.