i have been hacked

Use Microsoft’s Sign-in Helper, which can offer the option to speak with an agent when self-service recovery cannot resolve a compromised account.^1^

Contact a support agent

1. Open the official compromised-account page cited above and start the Sign-in Helper.
2. Enter the original email address or phone number associated with the account.
3. Follow the prompts and select the option to talk to an agent if offered.
4. If that option does not appear, open Contact Microsoft Support.
5. Enter Account sign-in issues or Account recovery, then select Get Help.
6. Scroll down and select Contact Support.
7. If category choices appear, select:
   • Other Products
   • Manage Account Security
   • Chat with a support agent in your web browser
8. If sign-in is required, use a different working Microsoft account. Provide an accessible contact email for replies.

Chat availability and menu wording can vary by region, time, and support-page layout. The documented path is Get Help → Contact Support, which routes you to the available support option.^2^

What human support can and cannot do

Explain that:

• The account was taken over about a week ago.
• You cannot sign in.
• You used it primarily for Minecraft.
• Whether the original email address is still recognized.
• Whether the attacker changed the email address, phone number, or security information.
• Your Minecraft/Xbox gamertag and any non-secret account details you remember.

Support can help route and investigate the case, but agents are not permitted to send password-reset links or directly access and change account details.^2^ Human contact therefore does not guarantee that the account can be manually restored.

Do not send anyone your current or previous passwords, verification codes, recovery codes, or full Minecraft redemption codes through chat or email. Historical passwords should be entered only when explicitly requested inside Microsoft’s official secured recovery form. Before entering sensitive information, verify that the browser is on an official microsoft.com domain.

About having no purchase history

Purchase information is not the only recovery evidence. Microsoft advises providing as much information as applies to the services used with the account; questions can include old passwords and Xbox console information. Use a device and location previously used to access the account whenever possible.^3^

Since the recovery form has already blocked your progress, contact support rather than repeatedly submitting incomplete attempts. If an agent directs you back to the form, ask specifically whether the original sign-in alias has been removed and whether there is an account-takeover escalation available.

References

1. How to recover a hacked or compromised Microsoft account | Microsoft Support
2. How to help keep your Microsoft account secure | Microsoft Support
3. Help with the Microsoft account recovery form | Microsoft Support