recovery of hacked account

Jbanks 0 Reputation points
2026-11-11T21:08:30.9933333+00:00

my original Microsoft account got hacked and mt password and email associated with the account got changed. i know what the email is that it got changed to when I opened my account on my pc but I couldn't log into it

Microsoft Security | Microsoft Authenticator
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  1. AI answer

    2026-11-11T21:08:44.1866667+00:00

    Use the hacked-account recovery path immediately.

    1. Run a full malware scan on the PC before changing anything.
      • Open Virus and threat protection.
      • Select Scan options > Full scan > Scan now.
      • This is important because if malware is still present, the attacker can regain access after a password reset.
    2. Start the Microsoft Sign-in Helper for a compromised account.
      • Enter the original sign-in email address or phone number.
      • The tool can guide to the correct recovery steps and may offer the option to talk to an agent.
    3. If sign-in still fails, use Forgot my password on the sign-in page and choose I think someone else is using my Microsoft account.
      • Follow the recovery instructions shown there.
    4. If the account is recognized but blocked because of unusual activity, reset the password to unblock it.
    5. If access is restored, immediately review account settings that attackers commonly change:
      • Connected accounts
      • Forwarding
      • Automatic replies
      • Then change the password again if needed and make sure it is strong.
    6. If the original username is no longer recognized, try any other alias or phone number previously added to the account, and verify the email domain was typed correctly.
    7. If self-service does not work, contact Microsoft Support through Get Help and Contact Support for Manage Account Security. Support can guide the recovery path, but support agents are not allowed to send password reset links or directly change account details.

    Do not post the changed email address, receipts, passwords, recovery codes, or other personal account details publicly.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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