I am requesting a Refund for Microsoft Office 365

Cancel the personal Microsoft 365 subscription from the purchasing Microsoft account; the cancellation page will automatically determine whether the August 2026 renewal qualifies for a full or prorated refund.

Request the refund

1. Open Microsoft Services & subscriptions.
2. Sign in with the personal Microsoft account that purchased the subscription, not the company Microsoft 365 account.
3. Locate the personal Microsoft 365 subscription and select Manage.
4. Select Cancel or Upgrade or Cancel.
5. Follow the prompts and choose I don’t want my subscription.
6. Review the result shown during cancellation:
   • If eligible, Microsoft will display the refund and guide you through submitting it.
   • If no refund is offered, the subscription will generally remain usable until its expiration date.

Refund eligibility is determined automatically; cancellation does not always produce a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

Removing the saved credit cards does not replace cancellation. If the account now shows Turn on recurring billing, renewal is already disabled and the subscription is scheduled to expire on the displayed date.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

Eligibility considerations

For subscriptions purchased directly from Microsoft, the most recent recurring charge generally qualifies for a refund when cancellation occurs within 30 days after payment, limited to one such refund per Microsoft account and subscription product. Some countries or regions permit prorated refunds after that period; availability depends on the subscription, region, and local rules.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

Because the renewal occurred in August 2026, the standard 30-day window may have passed. Complete the cancellation anyway so the account can evaluate any regional or other applicable entitlement.

If the refund or cancellation option does not appear

• Use Contact Support from the refund-policy page, enter the billing problem, select Get Help, and then Contact Support to reach the appropriate billing option.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")
• If the subscription was bought through Apple, Google Play, Amazon, or another retailer, request cancellation and a refund from that seller instead; Microsoft cannot manage third-party billing.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")
• Before cancelling, check personal OneDrive and Outlook.com storage usage. Cancelling Microsoft 365 Personal reduces the associated storage allowances, which can affect file synchronization and email if usage exceeds the free limits.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

Do not post the card number, order number, or Microsoft account address in this public forum.

References

1. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])