Country relocation - Microsoft 365 Family Subscription

Turn off recurring billing on the Singapore Microsoft 365 Family subscription, let it expire, then change the Microsoft account region to the Philippines and purchase a new subscription with Philippines billing details.

Required sequence

1. Stop the Singapore renewal
   • Sign in to Services & subscriptions using the Microsoft account that purchased Microsoft 365.
   • Find Microsoft 365 Family, select Manage, then Turn off recurring billing.
   • You and everyone sharing the Family subscription can continue using it until its expiry date.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Turn recurring billing on or off for a Microsoft subscription | Microsoft Support")
   • If the page shows Turn on recurring billing, renewal is already disabled; note the displayed expiry date.
2. Wait until the existing subscription has expired
   • A subscription for the new region cannot be purchased while the existing subscription from another region remains active.^2^
   • If expiry is not soon and you want to investigate ending it earlier, select Manage > Cancel and review the options shown. Cancellation and refund availability can vary.
3. Change the Microsoft account region
   • After the old subscription is gone, open the Microsoft account Your info page.
   • Select Edit profile info.
   • Change Country or region to Philippines.
   • Any Microsoft account balance does not transfer between regions, so use remaining Singapore-region funds before changing location.^2^
4. Add the Philippines payment method
   • Open the Microsoft account Payment options page.
   • Select Add a new payment method.
   • Enter a payment method and billing address for the Philippines. Microsoft requires changing the account country before adding a payment method for another country, and payment-method availability varies by region.^3^
5. Purchase Microsoft 365 Family again
   • Complete the purchase in the Philippines store using the updated account region and Philippines payment information.
   • Recheck recurring billing after purchase to ensure it is configured as desired.

If Microsoft does not bill the subscription directly

At Services & subscriptions, check who manages the subscription. If options such as Manage, Cancel, or Change payment are missing or limited, it may have been purchased through Apple, Google, Amazon, or another retailer. Cancellation and billing changes must then be handled by that provider.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")

If the old subscription has expired but the Philippines purchase or payment method is still rejected, use Contact Support from the subscription-payment support page and request account-specific billing assistance.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Change your Microsoft subscription payment method and options | Microsoft Support")

References

1. [Turn recurring billing on or off for a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. Microsoft account
3. Add a new bank or credit card to your Microsoft account | Microsoft Support
4. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
5. [Change your Microsoft subscription payment method and options | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])