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I’m locked out of my Microsoft 365 Business Admin Centre. Authenticator is the only verification option and I can’t approve the request as that appears blocked and keeps looping me back I’ve opened two support cases, but I haven’t received a callback and I can’t sign in to follow up. Could a Microsoft moderator please message me privately, check whether either case has been assigned to the Data Protection team for account recovery, and help me arrange a callback?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I have tried to call and no-one is calling me. i have tried yesterday and today. This is very poor customer service. I need someone to call me!!
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Dear Leila,
I'm sorry to hear that you are locked out of the administrator account. I understand how urgent this can be when the account is needed to manage your organization's Microsoft 365 services. As a forum moderator, I genuinely wish I could directly reset the MFA method on your account for you. Unfortunately, my role here is limited to providing general guidance and steps you can apply from your side. I am not able to reset MFA, recover admin access, assign cases to the Data Protection team, arrange a callback or make changes to your Microsoft 365 tenant. That said, I will do my best to provide a clear path forward.
I have sent you a private message. Please click the banner at the top of this thread to open our private conversation, and share both of your support case numbers there so I can check on their current status.
Thank you for your patience and understanding.