How to remove and expired credit card

Replacing the card in your personal Microsoft account does not necessarily replace the card assigned to Azure, so first replace the expired card within the Azure subscription or billing profile that is using it.

Replace the card in Azure

Sign in to the Azure portal, search for Cost Management + Billing, and identify the billing account type shown under Properties or the billing-account details.

• Microsoft Online Subscription Program (pay-as-you-go):
  1. Select the Azure subscription.
  2. Select Payment methods.
  3. Select Replace beside the current card.
  4. Choose the new card and select Next.
• Microsoft Customer Agreement:
  1. Select Billing profiles.
  2. Open the relevant profile and select Payment methods.
  3. Under Default payment method, select Replace.
  4. Choose the new card and confirm.

For pay-as-you-go, this requires the account administrator/account owner. For a Microsoft Customer Agreement, it requires the account creator or an appropriate billing role.^1^

Delete the expired card

After Azure shows the new card as the payment method:

1. In the same Payment methods page, find the expired card.
2. Select its ellipsis (...) and then Delete.
3. If Delete is unavailable, Azure displays each unmet condition and a link to resolve it.^1^

Possible blockers include:

• Outstanding, pending, or recurring charges
• An active subscription still assigned to the expired card
• An active billing period that has not ended
• An active or disabled subscription that must be fully deleted

Do not cancel an Azure subscription merely because the card is expired. Cancellation is necessary only if Azure still associates that subscription with the old card and replacing the payment method does not clear the dependency. Cancellation can interrupt Azure resources and services. A cancelled subscription can take up to 90 days to be deleted.^1^

If Azure reports a past-due Microsoft subscription, pay the balance using the replacement payment method before trying removal again.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Pay for a past-due Microsoft subscription")

Remove it from the personal account afterward

Since the original removal already failed, retry it only after clearing the Azure dependency:

1. Open your Microsoft account’s Payment options page.
2. Find the expired card and select Remove.
3. Confirm Remove.^3^

If Microsoft still directs you to support after Azure no longer lists a dependency, use Contact Support from the payment troubleshooting page. Microsoft notes that a support prompt can also indicate a past-due subscription.^4^

For an unresolved Azure billing association, open the Azure portal’s Create a support request page, choose Billing, and select the payment-method category. Azure billing support requests do not require cancelling the subscription first.^5^

References

1. Add, update, or delete a payment method
2. [Pay for a past-due Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Remove a Microsoft account payment method | Microsoft Support
4. Troubleshoot payment option issues | Microsoft Support
5. unable to add payment method to azure account - Microsoft Q&A