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Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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Hi,
I want to let you know this is a forum, not live chat support, so there may be delays. Additionally, we do not have access to your billing accounts. That being said, I'll be glad to help you to find the cause.
Please go to https://account.microsoft.com/services, which should show whether your account has an active 365 subscription. If you see that, kindly let me know. Also, if you have multiple Microsoft accounts, check each account using the URL and let me know. Our next steps depend on your reply.
I look forward to hearing from you to get the results of the troubleshooting.