I have been charged for Microsoft 365 without authorization(high level risk)

DAT LA 0 Reputation points
2026-11-10T05:52:34.2366667+00:00

Tôi xác nhận tôi không đăng ký bất kỳ 1 gói nào của Microsoft 365 personal, tôi cũng chưa từng sử dụng các chức năng của Microsoft 365 personal hay biết gì về nó. Tôi yêu cầu Microsoft hoàn tiền cho tôi, hành vi đăng ký khống cho tôi là bất hợp pháp, dù tôi đã hủy nhưng không có phương pháp hoàn tiền nào được đưa ra.
I confirm that I have not subscribed to any Microsoft 365 Personal plan; furthermore, I have never used any features of Microsoft 365 Personal, nor was I even aware of its existence. I request a refund from Microsoft. Registering a subscription in my name without my consent is unlawful; although I have since cancelled the subscription, no option for a refund has been provided.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Kai-H 30,915 Reputation points Microsoft External Staff Moderator
    2026-11-10T10:33:23.8666667+00:00

    Hi, @DAT LA

    I'm sorry you're dealing with this. Finding a charge you never agreed to is stressful.

    Since you've already canceled, the next step is to find out where the charge came from. Go to the Manage your payments page (https://go.microsoft.com/fwlink/?linkid=2246882) and click Investigate next to the charge. That tool can usually tell you whether it's a renewal, a free trial that turned into a paid plan, or a purchase someone else made with your card. You can also look at your order history at https://account.microsoft.com/billing/orders. If you have any other Microsoft accounts or old email addresses, check those too. Please also check whether the charge came from Apple or Google Play, because then the refund has to be requested through them, not Microsoft.

    If it really is a charge you never made, please change your Microsoft account password and check Security > Review activity for sign-ins you don't recognize, just to be safe.

    Since no refund option showed up when you canceled, contact Microsoft Support directly through https://support.microsoft.com/home/contact and ask for a refund review. If that doesn't work, or if you think someone else has your card details, call your bank. Tell them it's a charge you didn't authorize so they can block your card and open a dispute.

    Please be advised that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

    Hope this helps, and let me know how it goes.

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