Request for Certificate of Tax Residency

The 2026 Certificate of Tax Residence cannot be posted publicly, so check the Private messages area of this Microsoft Q&A thread for secure delivery from a moderator or support representative.^1^

What to verify

• Check the Microsoft legal entity named on your invoice. If it states Microsoft Regional Sales Pte. Ltd., request its 2026 Certificate of Residence issued by the Inland Revenue Authority of Singapore (IRAS) for Malaysian tax-compliance purposes. Matching requests have been fulfilled through Q&A private messages.^2^
• The certificate’s issuing jurisdiction follows the Microsoft billing entity’s tax residence; it is not necessarily issued in Malaysia.
• If the invoice names another Microsoft entity, provide that exact entity name in a reply so the correct certificate can be identified.

Do not post your invoice, tenant ID, account number, or other confidential billing information publicly.

If no private message appears

For a Microsoft 365 business subscription purchased directly from Microsoft, an administrator can submit a billing request:

1. Sign in to the Microsoft 365 admin center.
2. Select Help & support at the lower-right.
3. Enter:
   Request for 2026 Certificate of Tax Residence for [legal entity shown on invoice], required for Malaysia tax compliance.
4. If the suggested results do not resolve the request, select Contact Support, choose phone or email, and request secure delivery of the certificate.

This support route requires an administrator and at least one subscription purchased directly from Microsoft.^3^

Include these details in the private support request:

• Microsoft legal entity exactly as printed on the invoice
• Tax year: 2026
• Country and purpose: Malaysia tax/withholding-tax compliance
• Invoice number and billing-account information
• Request for the official PDF
• Request for TIN/UEN documentation, if required

If the subscription was purchased through a reseller or other third party, contact that seller because third-party subscriptions are managed and billed by the retailer rather than Microsoft.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support")

References

1. Request for Certificate of Tax Residence from Microsoft - Microsoft Q&A
2. Request for Certificate Residence (COR) for 2026 - Microsoft Regional Sales Pte Ltd. - Microsoft Q&A
3. Get support for Microsoft 365 for business
4. [Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])