I need a phone number to talk to a real person about my $9.99 automatic billing from Microsoft

Microsoft’s verified route for personal account billing is Get Help → Contact Support; Microsoft does not publish one worldwide billing number, and the phone numbers in its regional directory are labeled sales support, so they may not connect directly to a billing agent.

Contact billing support

Since the general chat did not resolve this, route the request specifically to subscription billing:

1. Open Contact Microsoft customer support.
2. Under Microsoft technical support, select Get help.
3. Enter: Recurring $9.99 Microsoft charge paid through PayPal.
4. Select Contact Support if it appears.
5. Sign in with the Microsoft account that may own the subscription.
6. Choose Microsoft 365 and Office → Manage my subscription or the closest Billing and payment category.
7. Select the available contact method. Depending on your region and account, this may include agent chat or another support channel; Microsoft does not guarantee that a phone option will appear.^1^

Microsoft’s regional numbers are listed farther down that same page. They are identified as Microsoft sales support, not dedicated account-billing numbers. If you call the number for your country, ask whether the representative can transfer you to personal subscription billing, but a transfer is not assured.

Identify or stop the $9.99 charge

Before contacting support, open Microsoft’s Manage your payments page and select Investigate beside the charge. Microsoft identifies recurring billing as one possible source of a monthly charge.^2^

Also check each Microsoft account you use:

1. Sign in to Payment & billing → Order history.
2. Select the date range containing the $9.99 payments.
3. Look for transactions marked Completed or Redeemed.^3^
4. Under Services & subscriptions, locate the matching subscription.
5. Select Manage, then choose Turn off recurring billing or Cancel subscription if that option is available.^4^

Paying through PayPal does not by itself mean PayPal sold the subscription—it may simply be the payment method on a Microsoft account. If Microsoft cannot locate the charge under any account and you do not recognize it, contact PayPal promptly to stop further payments and report potentially compromised payment information. Microsoft advises contacting the payment provider because disputing one charge alone may not prevent additional charges.^2^

Do not post your PayPal transaction ID, email address, or other payment details in this public forum.

References

1. Contact Microsoft customer support | Microsoft Support
2. How to investigate a billing charge from Microsoft | Microsoft Support
3. View your Microsoft Store order history | Microsoft Support
4. Use a screen reader to manage your account billing and subscriptions | Microsoft Support