Individual identity validation fails with "Address matching failed": AU10TIX Verified ID uses an outdated address

Open an Azure support request for backend investigation because the documented self-service recovery—deleting the validation request and its Verified ID, then creating both again—has already produced the same incorrect address twice.^1^

Information to provide privately

In the Azure portal, create a support ticket for Artifact Signing / Identity validation and include:

• Both Identity Validation IDs, including the newest request.
• Subscription ID and Artifact Signing account/resource name.
• Region and validation type: US, Public Individual.
• Exact error: “Address matching failed.”
• Screenshots showing:
  • The current sold-to address.
  • The address on the supporting utility bill.
  • The different address displayed in the AU10TIX-issued Verified ID.
• Approximate timestamps and time zone for both attempts.
• A concise statement that:
  • The passport, selfie, and current utility bill were accepted.
  • The utility-bill address exactly matches the Azure billing sold-to address.
  • AU10TIX nevertheless issued the credential with an unrelated former address.
  • A completely new validation request and new Verified ID reproduced the problem.

Ask the validation team to inspect the claims returned during Verified ID issuance and presentation, determine where the obsolete address was sourced, and either reprocess/reset the request or advise how to obtain a credential containing the verified current address.

Do not publish subscription IDs, validation IDs, billing records, or identity documents in the public Q&A thread. Supply them only through the private support case.

A suitable ticket summary is:

Artifact Signing Public Individual validation fails with “Address matching failed.” AU10TIX accepted my passport, selfie, and current utility bill, but the resulting Verified ID contains an unrelated former address rather than the address on the accepted utility bill. The Azure billing sold-to address and utility-bill address match exactly. The issue reproduced with a brand-new validation request and newly issued Verified ID. Please inspect the issuance/presentation claims and backend correlation records for the attached Identity Validation IDs.

Artifact Signing’s official support options are Azure Support or Microsoft Q&A with the artifact-signing tag.^1^ A similar repeated-validation case was resolved only after support collected the Identity Validation ID and account details and involved the internal team.^2^

Why another address edit or retry is not the next step

For Public Trust individual validation, Artifact Signing obtains the legal name and sold-to address from the Azure billing account, and they must match the identity evidence.^3^ The FAQ’s normal address-mismatch procedure is to remove the request and associated Verified ID, then recreate them while ensuring every address component matches the supporting document.^1^

Since the sold-to address already matches the accepted document and that complete procedure has been repeated with the obsolete address reappearing, another identical self-service attempt is not warranted. The discrepancy is inside the issued credential and requires correlation by the validation team.

References

1. Artifact Signing FAQ
2. Artifact Signing ID validation fails repeatedly 9afac007-6e27-4e93-84b1-34ac87fcdc90 - Microsoft Q&A
3. Quickstart: Set up Artifact Signing