two version of 365 attempting installation outlook does not function in either

Use this support path to reach a live Microsoft support agent for Microsoft 365 and Outlook installation/activation issues:

1. Go to Contact Microsoft Support.
2. In the search box, enter Contact support.
3. Select Get Help, then choose Contact Support.
4. Under Products & Services, choose Microsoft 365 and Office.
5. Under Category, choose Activate my product.
6. Select Confirm.
7. Choose Chat with a support representative or Request a call back.

For the install problem itself, the supported cleanup path is:

1. Run the uninstall troubleshooter to remove the existing Microsoft 365/Office installation.
2. Restart the PC when prompted.
3. Reinstall Microsoft 365 from the account that owns the Microsoft 365 Personal subscription.

Relevant install notes:

• A PC can have a preinstalled new Outlook for Windows app that is separate from the Microsoft 365 desktop apps.
• If another Office installation is still present, uninstalling it first is the recommended step before reinstalling.
• The uninstall troubleshooter requires Windows 10 or higher and currently can’t uninstall Office 2024.

• Is there a live person to contact or call? - Microsoft Q&A
• "...Another installation is in progress..." or error code 0-1018, 17003-2031, or 2035-0 when installing Office | Microsoft Support
• Need help?
• RE-DOWNLOAD MS-365 PERSONAL TO NEW SYSTEM - Microsoft Q&A