Artifact Signing: Unable to complete verifiable credentials — Submission conflict and network errors

Chandra Shekhar Tekwani 0 Reputation points
2026-11-07T22:13:03.8433333+00:00

Problem description

I am experiencing issues completing the verifiable credentials process for my Artifact Signing account. The verification process cannot be finalized, and the case details suggest a conflict during final submission from the phone.

Environment

Trusted Signing - Preview in Azure; Scenario: initial account setup / identity validation for an Artifact Signing account; Subscription type: Standard; specific region is East-Us.

What I've already tried

I have already tried deleting and making a new request.

Current status

I am seeking guidance on how to resolve the conflict and network errors during the identity validation process, and I would appreciate detailed steps to reset the validation flow and ensure a successful credential verification.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. Sedat SALMAN 14,535 Reputation points MVP
    2026-11-08T04:12:16.9066667+00:00

    The FAQ has a troubleshooting list for technical errors when finishing identity validation with Microsoft Authenticator and Verified ID. Since a new request didn't help, work through it on the phone:

    1. Fully close every open instance of Authenticator, then relaunch it.
    2. Update Microsoft Authenticator to the latest version.
    3. Turn off any VPN or proxy and use a strong connection, not weak Wi-Fi. These can break the handshake between the browser and Authenticator.
    4. Clear the browser cache or try another browser.
    5. Try another phone.

    If you already have a partly created Verified ID, the FAQ says to delete the request and remove that Verified ID from Authenticator before submitting a new one. If it still fails, contact support with the Authenticator logs and an incident ID. Do you see a specific error text or code on the phone?

    References:

    If this solved it, please click Accept Answer and upvote so others with the same problem can find it.

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