Unexpected billling

Hi Carolin,

1

Using any Microsoft account you may have, try using the steps they provide on this link to find out what that duplicate payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

2

If you are still unable to resolve that duplicate payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

This is lame. I want a refund on all those payments for a subscription other than Microsoft 365 because you cannot identify what it is you are billing me for.

Then tell me please what is the second subscription because all my searching in my account shows no subscriptions other than my annual Microsoft 365 for Mac. I need an answer.