MS office 2019 help required

Thank you. panicked in the end and uninstalled Office then purchased and installed Office 2024. At least I have a version that will last a bit longer now, BUT, the problem I had that put me on this track is still there...

I have a document that contains QR codes that I generated from an Add-in. Now, when I open the doc I get an additional screen that contains... Server Error in '/' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

<!-- Web.Config Configuration File -->

<configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>

<!-- Web.Config Configuration File -->

<configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>

I read to get rid of Addins I click the icon which currently displays 2 QR code generators. The instructions say to click the 3dots nect to them and select delete. Well, I have no 3 dots. Another option is to select File/More/Options/Addins/COM Addins, which I do, but the QR Addinns are not therr. So I don't really know what to do. It is something in the document I'm guessing, not in the Word Program, but I don't knkow how to get rid of tha Addins. Any help appreciated. Thank you in Advance.

Hello Ian Coots,

I'm sorry you're having this trouble, especially with a document you've been working on for months. The good news is that you shouldn't need to purchase Microsoft 365 again if you still have a valid Office 2019 license.

Before trying the reinstallation suggested earlier, you can try something simpler:

1. Open Word > File > Account.
2. Under Product Information, look for Switch License or Change License.
3. If available, select it and sign in with the Microsoft account you originally used for Office 2019.
4. If your Office 2019 license appears, select it and follow the activation prompts.

You can also check whether Office 2019 is linked to your account here: https://account.microsoft.com/services

If the license-switching option isn't available or Office 2019 doesn't appear, let us know what you see under Product Information. We can then help you work out the next step without unnecessarily removing your software.

@Ian Coots Hello, you may not need to buy Microsoft 365. Sign in to your Microsoft account and check Services & subscriptions. If Office 2019 is listed, uninstall Microsoft 365 and reinstall Office 2019. Back up your document first.

If you found this helpful, please consider accepting it as the solution.