Two subscriptions?

Question

Two subscriptions?

Karen Hopkins 20

It looks like I have two subscriptions to Microsoft 365. One due and paid Oct 2026 and another due to be paid Dec. 25, 2026.

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Answer accepted by question author

Lychee-Ng 30,320 Microsoft External Staff Moderator

It must feel so concerning to see duplicate subscriptions, Karen Hopkins.

That said, just to make sure I have the correct understanding of your situation, could you clarify where you’re seeing the two subscriptions? Are they listed on your Microsoft account’s Services & subscriptions page, shown in your Microsoft order history, or somewhere else? Are those with the same exact name?

If the subscriptions are genuinely duplicated, this can happen if Microsoft 365 was accidentally purchased more than once, e.g. through a separate purchase, another provider, or network error. If you only need one, select Manage on the subscription due December 25 and turn off recurring billing so it does not renew.

In the case that you don't see the option to cancel that subscription, or/and you have already been charged before but only now realize, you would need to contact Microsoft Support. They're the one that can review the subscription history for you, help you remove it, and refund if the option is available:

Go to Contact Us - Microsoft Support and sign in with your account.
Enter contact/billing > Get Help > scroll down > Ask Support Assistant
If the issue persists, specifically state in the chat box that you need direct help.
The Contact Support button should appear > select the chat in browser option.

User's image

Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you. If you don't see chat option, choose another category and ask to escalate.

I wish I could help more directly, but payment-related issues often involve private and personal account information. As Microsoft Q&A is only a user-to-user support forum, we do not have access to such sensitive data to verify your subscriptions and resolve the matter.

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1 additional answer

Your answer

Answer 1

Sign in to Services & subscriptions with the Microsoft account used for the purchase, compare the plan names and date labels, and turn off recurring billing for the subscription you do not want.

Check whether there are actually two subscriptions

Open the Microsoft account subscriptions page and sign in.
Record each Microsoft 365 entry’s:
- Plan name, such as Basic, Personal, or Family
- Microsoft account used
- Whether the date says Renews on, Next charge, or Expires on
- Payment method and Manage options
Repeat this with any other Microsoft account you use. A subscription missing from one account may be attached to another account.
Check Order history, adjust the date range, and open each order’s details to identify what was paid.

A renewal date means recurring billing is enabled; an expiry date means the subscription is already scheduled to end. Different October and December dates can therefore represent two subscriptions, but they could also represent one active subscription and one that will expire. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID]'t-working "Problems renewing a Microsoft 365 subscription | Microsoft Support")

Stop the unwanted subscription from renewing

After determining which plan you want to retain:

On Services & subscriptions, locate the unwanted plan.
Select Manage.
Select Turn off recurring billing.
Complete the prompts.

You can continue using that subscription until its displayed expiration date, but it will not bill you again. If the page shows Turn on recurring billing, renewal is already disabled and no further action is necessary. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Turn recurring billing on or off for a Microsoft subscription | Microsoft Support")

Before cancelling, check whether that plan provides storage or Family sharing you still need.

If you want a refund

For a subscription purchased directly from Microsoft:

Sign in with the purchasing account.
Go to Services & subscriptions.
Select the unwanted subscription, then Manage followed by Cancel.
The cancellation process will automatically indicate whether the charge qualifies for a refund.

Not every cancellation produces a refund. If no refund is issued, access normally continues through the current paid period. [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If Manage, Cancel, or payment controls are missing, the subscription may have been purchased through Apple, Google, Amazon, or another retailer. In that case, cancellation and refund requests must be handled by that provider rather than Microsoft. [^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")

Do not post account addresses, payment details, or order numbers here; Microsoft Q&A is public.

References

[Problems renewing a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID]'t-working)
[Turn recurring billing on or off for a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])