Artifact Signing: Delayed Identity Validation in 'In Progress' State for Over 7 Days

mf 25 Reputation points
2026-10-29T09:33:36.18+00:00

Problem description

I am experiencing an issue with my Azure Trusted Signing - Preview account, where the identity validation process has been stuck in the 'In Progress' state for more than 7 days. The validation started around October 20, 2026, and has not progressed or completed, despite waiting for an extended period.

Environment

Service: Azure Trusted Signing - Preview; Scenario: Artifact Signing account identity validation; Cloud: Azure public cloud.

What I've already tried

I did email verification and verification via Authenticator what was succeeded.

Current status

I am seeking guidance on how to resolve the prolonged 'In Progress' status of my identity validation.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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