PAYMENT DATE

A Microsoft 365 Personal or Family payment date cannot be moved directly; to align future payments with the 28th or 29th, end the current recurring subscription and purchase a new one on that date.^1^

What to do

1. Sign in to Services & subscriptions using the Microsoft account that purchased Microsoft 365: https://account.microsoft.com/services
2. Find Microsoft 365 and select Manage.
3. Turn off recurring billing or cancel the subscription.
4. Check the displayed expiration date. Turning off recurring billing normally lets the already-paid subscription run until that date.
5. After it expires, purchase Microsoft 365 again on the 28th or 29th. That purchase date becomes the basis for the new billing cycle.^2^

Avoid buying the replacement before the current subscription expires unless you are prepared for the billing cycles to overlap.

If payment is already past due

On October 28, return to Services & subscriptions, find the affected subscription, and select Pay now. Check or update the payment method, then select Next to complete payment.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Pay for a past-due Microsoft subscription | Microsoft Support")

Microsoft Q&A cannot postpone the charge or modify an account’s billing date. If you need Microsoft to review an imminent payment or account-specific options, use Contact Support from the subscription payment page.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Change your Microsoft subscription payment method and options | Microsoft Support")

If Microsoft 365 was purchased through Apple, Google Play, Amazon, or another retailer, billing must instead be managed through that provider.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")

References

1. Change payment date - Microsoft Q&A
2. Payment date is a problem. - Microsoft Q&A
3. [Pay for a past-due Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. [Change your Microsoft subscription payment method and options | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
5. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])