Get refund for cancelled 365 subscription

Contact Microsoft Billing Support to review the charge and request the refund, because the subscription is already cancelled and only billing support can inspect the account and payment.

Request the refund

1. Sign in to Microsoft Support using the same personal Microsoft account that purchased Microsoft 365.
2. Enter “Microsoft 365 refund after cancellation” and select Get Help.
3. If the automated result does not resolve it, select Contact Support.
4. Choose Microsoft 365 and the billing/subscription option, then request chat with a support agent or a callback.
5. Give the agent:
   • The date and amount of the successful charge.
   • The date you believed the subscription was cancelled.
   • The earlier failed-payment notifications.
   • Any cancellation confirmation email or screenshot.
   • The order number shown in the account’s billing history.

Microsoft’s support page provides the Contact Support route after Get Help.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support") Do not post payment details or account information in this public forum.

Refund eligibility

For subscriptions bought directly from Microsoft:

• The most recent recurring charge is refundable when the subscription is cancelled within 30 days after payment, limited to one refund per Microsoft account per subscription product.
• Not every cancellation produces a refund; eligibility is normally determined during cancellation.
• Some countries and regions provide additional prorated-refund rights.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

Because cancellation has already been completed, do not cancel it again. If the account displays Turn on recurring billing, that means renewal is already disabled and the subscription will expire on the displayed date.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

If Microsoft did not sell the subscription

Check the charge receipt or subscription details for the seller. If it was purchased through Apple, Google Play, Amazon, Best Buy, or another retailer, the refund must be requested from that seller; Microsoft cannot refund a payment it did not receive.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support")

References

1. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])