How do I obtain a refund from Microsoft after I have cancelled the subscription?

Question

How do I obtain a refund from Microsoft after I have cancelled the subscription?

K Munsell 0

The amount that I would like to have refunded has already been charged to my Visa account. I renewed my subscription twice, not realizing that I had made the mistake.

John Jefferson Doyon 91,020 Reputation points Independent Advisor

2026-10-23T23:03:57.41+00:00
Hi, @K Munsell

If your subscription was eligible for a refund, the refund option should have been presented during the cancellation process.

To help narrow down the issue:

Where did you cancel the subscription: through your Microsoft account, Apple App Store, Google Play, or another provider?

Where did you originally purchase the subscription: directly from Microsoft or through another retailer?

These details will help determine the appropriate way to request a refund for the duplicate charge.

Thanks!

1 answer

Your answer

John Jefferson Doyon 91,020 Reputation points Independent Advisor

2026-10-23T23:03:57.41+00:00

Hi, @K Munsell

If your subscription was eligible for a refund, the refund option should have been presented during the cancellation process.

To help narrow down the issue:

Where did you cancel the subscription: through your Microsoft account, Apple App Store, Google Play, or another provider?

Where did you originally purchase the subscription: directly from Microsoft or through another retailer?

These details will help determine the appropriate way to request a refund for the duplicate charge.

Thanks!

Answer 1

Because you have already cancelled, check whether the cancellation confirmation granted a refund; if it did not, contact Microsoft Support and request review of the duplicate renewal charges.

1. Check the cancellation result

Review the cancellation confirmation page or email for wording that a refund will be issued. Refund eligibility is evaluated automatically during cancellation, but cancellation alone does not always produce a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

For a subscription purchased directly from Microsoft:

The most recent recurring charge is eligible for a refund if cancellation occurred within 30 days after payment.
This right is limited to one refund per Microsoft account, per subscription product.
Other refund rights may apply under local law, and some countries or regions allow prorated refunds.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

2. Identify both Visa charges

Sign in to the Microsoft account used for the purchase and review its order history. Compare the dates, amounts, and subscription names with the two Visa transactions.

If only one charge appears, check any other Microsoft accounts used by you or a family member. You can also open Payment options and select Investigate to locate another account using the same card.^2^

Be aware that purchasing two subscription periods can create two valid transactions rather than two charges for the same period.^2^ Support can confirm whether your second payment extended the subscription or created a separate subscription.

3. Contact Microsoft Billing Support

Use Contact Microsoft Support:

Enter Microsoft 365 duplicate renewal refund.
Select Get Help.
If the automated options do not resolve it, select Contact Support.
Choose the Microsoft 365 billing or subscription category and the available chat or callback option.
Provide:
- Both charge dates and amounts.
- The cancellation confirmation.
- The Microsoft accounts you checked.
- The last four digits of the Visa card only—do not send the full card number.
- A clear request to refund the unintended duplicate renewal.

Microsoft Q&A cannot access billing accounts or issue the refund; the billing support agent must review the transactions.

If the purchase was not made directly through Microsoft

If the Visa charge came through the Apple App Store or Google Play, request the refund from that store rather than Microsoft. Microsoft’s subscription refund policy directs those purchases to the applicable store’s customer support.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

References

[Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
I've been charged twice | Microsoft Support