Articraft Signing

Because the existing verification link is already consumed while the request remains In Progress, open an Azure Support case to have the request state investigated or reset; a replacement link cannot be generated through the Artifact Signing portal.

Submit the support request

1. In the Azure portal, open Help + support.
2. Select Create a support request.
3. Choose the affected subscription and route the request to Azure Artifact Signing.
4. Use a concise description such as:

   Artifact Signing identity validation remains In Progress. The “Please complete your verification here” link returns “No Access — this link has already been used.” Please investigate the request state and reset or re-trigger the verification workflow.

5. Include these details in the private support case:
   • Artifact Signing account and resource group
   • Identity-validation request name or ID
   • Current status and how long it has remained In Progress
   • Approximate time the link was opened
   • Screenshot and any correlation or transaction ID displayed
   • Subscription and tenant identifiers

Azure Support is the documented assistance channel for Artifact Signing identity-validation problems. Creating additional validation requests for the same entity while one is already in progress does not help, and requests cannot be expedited.^1^

Do not delete or duplicate the current request

An identity-validation request cannot be deleted while it is In Progress.^2^ Therefore, the documented “delete and submit a new request” recovery path is not currently available.

If support changes the request to Failed or another deletable terminal state, the next recovery action is:

1. Open the Artifact Signing account.
2. Select Identity Validation.
3. Select the failed request and choose Delete.
4. Submit a new identity-validation request.
5. Use a direct, externally reachable email address rather than a distribution list.

Deletion is irreversible. Before deleting, review whether the validation is associated with any other Artifact Signing accounts or certificate profiles, because deletion can affect linked certificate-profile renewal and signing.^2^

If the original link is more than seven days old, it is considered expired; Microsoft documents that a new link cannot be resent for the same request, so a new request is required after the current one becomes deletable.^1^

Do not post subscription IDs, tenant IDs, transaction IDs, or verification documents publicly in Microsoft Q&A; provide them only through the private support case.

References

1. Artifact Signing FAQ
2. Renew or delete Artifact Signing Identity Validations