I am stucked in Identity validation.

Ten days in In Progress can still fall within Artifact Signing’s stated 1–20 business-day validation window, so keep the existing request and check its detailed status rather than submitting another one.^1^

Check whether action is waiting on you

1. In the Azure portal, open Artifact Signing Accounts.
2. Select your account.
3. Go to Objects → Identity validations.
4. Open the validation request itself; do not rely only on the account overview.
5. Check for Action Required or an email-verification instruction:
   • Review the primary mailbox and its Junk/Spam folder for the verification link.
   • Confirm with the email administrator that external messages containing links are not blocked.
   • Check for a request for additional documentation.

During organization validation, the status normally starts as In Progress, changes to Action Required when verification or documents are needed, and returns to In Progress while review continues.^2^

Since the corporate certificate and domain evidence have already been submitted, do not upload them again unless the request explicitly asks for further documentation.

Do not create a duplicate request

Microsoft states that additional requests for the same entity while one is in progress do not help, and identity-validation requests cannot be expedited.^3^

If the email link was missed or expired, that is different: verification links expire after seven days and cannot be resent for the same request. In that case, the documented recovery is to delete the current validation and create a new one. Before doing so, confirm that the primary mailbox accepts external emails containing links.^3^

Escalate if there is no pending action

If the request passes 20 business days, or an application release is blocked:

1. In the Azure portal, select Help + support → Create a support request.
2. Choose the affected subscription and Artifact Signing resource.
3. Include:
   • Identity Validation ID
   • Submission date
   • Current status
   • Whether email verification was completed
   • Date the requested documents were submitted
   • Screenshots of the validation details
4. Provide subscription and validation identifiers only through the private support case—not in a public Q&A post.

Artifact Signing’s FAQ identifies Azure Support and Microsoft Q&A with the Artifact Signing tag as its support routes.^3^ Technical Azure support requires an eligible support plan; billing and subscription-management support is available to all Azure customers.^4^

For requests matching yours—organization validation still In Progress after 10 days—Microsoft Q&A moderators have previously passed the supplied private details to the validation team, after which the request was verified.^5^ If portal support remains unavailable, add a comment to your Q&A case requesting moderator escalation and state that the validation details can be supplied privately.

References

1. Artifact Signing organization identity validation stuck In Progress for ...
2. Quickstart: Set up Artifact Signing
3. Artifact Signing FAQ | Microsoft Learn
4. Azure Support Options | Microsoft Azure
5. Artifact Signing Identity Validation still pending - Microsoft Q&A