How do I get a refund from the duplicate charge

Cancel only the unwanted Microsoft 365 Family subscription from the purchasing account; the cancellation process will automatically determine whether its $137 charge qualifies for a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

Request the refund

1. Sign in at Microsoft Services & subscriptions using the Microsoft account that purchased the extra subscription.
2. Locate the unwanted Microsoft 365 Family subscription and select Manage.
3. Select Cancel or Upgrade or Cancel.
4. Complete the prompts. Microsoft will display whether the cancellation qualifies for a refund and provide the next steps.

Do not cancel the subscription you intend to keep. If both charges are not visible, check every personal Microsoft account you use—including Outlook, Hotmail, Live, or another email registered as a Microsoft account—and review the order history and subscriptions.^2^

Microsoft states that, in most cases, an initial purchase may be refundable within 30 days or before its first recurring billing date, whichever comes sooner. The most recent recurring charge may also be refundable when cancellation occurs within 30 days, subject to the stated account and product limits. Eligibility is ultimately shown during cancellation.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If the second subscription is missing

Use the Microsoft account dashboard’s Manage your payments page and select Investigate. This can identify whether the charge came from recurring billing, a family member’s purchase, or another transaction.^3^

If it still cannot be found:

1. Open Microsoft Support.
2. Enter duplicate Microsoft 365 subscription charge and select Get Help.
3. Select Contact Support and choose the billing/subscription option offered.
4. Provide both charge dates, amounts, payment method, and any order or transaction numbers.

If purchased somewhere other than Microsoft

Microsoft cannot process refunds for subscriptions purchased through Apple App Store or Google Play; request the refund from that store. Purchases from another retailer are also managed by that retailer.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

If neither Microsoft nor the retailer can locate the second transaction and you do not recognize it, contact the card issuer to investigate the charge and prevent additional unauthorized transactions.

References

1. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. why have i paid twice for Microsoft 365 - Microsoft Q&A
3. How to investigate a billing charge from Microsoft
4. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])