I can't sign into the XBOX app because I'm "not connected to the internet" even though I am

Because other accounts work on the same PC, first repair the Xbox gaming components and then determine whether error 0x800704CF follows the affected account or your Windows profile rather than repeating Wi-Fi, Ethernet, driver, or restart steps.

1. Check Xbox services and the selected account

1. Open the Xbox Status page and check Account & profile and related Xbox services for an outage. Error 0x800704CF can occur during sign-in and is treated by Xbox Support as a connectivity-related sign-in error.^1^
2. In the Xbox app, select your profile picture and sign out.
3. Sign back in with the Microsoft account that owns the intended Xbox profile.
4. The Microsoft Store does not necessarily need the same account unless a purchased game or entitlement is involved. If the problem concerns ownership or Game Pass, verify that the Store is using the purchasing/subscription account.

2. Repair Gaming Services and update the apps

Run the supported repair tool:

1. Open the Xbox app.
2. Select your profile picture → Support → Gaming Services Repair Tool.
3. Run the repair and approve any administrator/UAC prompt.
4. When it finishes, reopen Xbox and test the affected account.^2^

Then update the components:

1. Open Microsoft Store → Library → Get updates.
2. Install updates for Xbox, Gaming Services, and Microsoft Store.
3. Go to Settings → Windows Update → Check for updates, and install available updates.^3^

If the tool does not help, go to Settings → Apps → Installed apps → Xbox → Advanced options and use Repair first. Use Reset only afterward because it clears the app’s local data and sign-in state. Microsoft also lists repair/reset and reinstalling as supported Store-app recovery options.^3^

3. Isolate an account problem from a Windows-profile problem

If possible, perform both tests:

• Sign into the affected Xbox account in the Xbox app on another Windows PC.
• On your PC, test another Xbox account in the app.

Interpret the results as follows:

• Only the affected account fails on multiple PCs: this points toward an account-specific Xbox/Microsoft authentication state. Use the Microsoft account sign-in helper or contact Xbox/Microsoft account support for account-side inspection.^4^
• Multiple accounts fail only in your normal Windows profile: test a temporary local Windows profile.
• Multiple accounts fail everywhere: check Xbox service status and escalate with the exact error, account, and test results before repairing Windows.

To create a temporary profile:

1. Open Settings → Accounts → Other users → Add account.
2. Select I don’t have this person’s sign-in information.
3. Select Add a user without a Microsoft account.
4. Sign into that new Windows profile and test Microsoft Store and Xbox sign-in.

If sign-in works there, the issue is likely localized to the original Windows profile’s authentication state; moving to the new profile is the practical workaround described for this error pattern.^5^

Conditional checks before repairing Windows

If Microsoft Store and other Windows Microsoft-account dialogs also fail—not just Xbox—temporarily disable any configured VPN or proxy and test again. Also ensure Windows date and time are synchronized. These checks are more relevant to system-wide Microsoft sign-in failures than repeating basic network resets.^6^

Reserve Settings → System → Recovery → Fix problems using Windows Update → Reinstall now for the narrow case where:

• multiple accounts fail,
• the failure also occurs in a fresh Windows profile,
• Store and other Windows authentication dialogs fail,
• updates, Gaming Services repair, VPN/proxy checks, and outage checks did not resolve it.

That repair keeps files, settings, and installed apps, but requires administrator access.^5^

References

1. Error 0x800704CF occurs while signing in, or when installing or playing ...
2. Gaming Services Repair Tool for PC | XBOX Support
3. [Windows 11](https://support.microsoft.com/accounts-billing/fix-problems-with-apps-from-microsoft-store)
4. I can't sign in to my Microsoft account | Microsoft Support
5. Microsoft Store/Xbox sign-in fails with 0x800704cf despite working internet - Microsoft Q&A
6. Signing into Xbox app tells me to connect to internet, even when I already am. All my other apps work and signing onto web version of Xbox works. - Microsoft Q&A