How to cancel Microsoft 365 Business Standard

Question

How to cancel Microsoft 365 Business Standard

Rob Ellis 0

I set up a trial for Microsoft 365 business standard last year and immediately asked to cancel as it didn’t have any features that were different to our family plan. However, it appears it was never cancelled and I have been charged ever since. You’ll see that I have never used this service so I would like to cancel and claim a refund. Many thanks.

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Answer 1

Hi Rob,

Welcome to the Microsoft Q&A forum.To cancel your Microsoft 365 Business Standard subscription, you need to use the Global Administrator account provided by Microsoft via email when you subscribed to the plan. You can then use this account to access the Microsoft 365 Admin Center and cancel the subscription.

Please follow these steps:

Step 1: Go to the Microsoft 365 Admin Center.

Step 2: Select Billing > Your products, and then locate your Microsoft 365 Business Standard subscription.

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Step 3: Select Cancel subscription.

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If you would like to request a refund, you will need to contact Billing Support so they can review whether your subscription is eligible for a refund.

To submit a support request to the Billing Support team, please follow these steps:

Step 1: In the Microsoft 365 Admin Center, select Help & support.

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Step 2: Enter the following request:

I need to contact Billing Support to request a refund for my Microsoft 365 Business Standard subscription.

Step 3: Select Contact Support, and then provide the required information by following the instructions on the screen.

Once your support request has been received and routed to a support representative, they will contact you using the contact method and time frame you selected to assist you with your refund request.

I hope this information is helpful.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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