Refund approval but not processed

Question

Refund approval but not processed

Bobby 0

I purchased a game from Xbox market place and used a vodacom bill as the payment method. I changed my mind and requested a refund within the eligibility window and it was approved back to payment method. Now I dont have the game and its been 2 month and on my bill I was charged but never reverse charged for my purchase. Vodacom is stating it never got any communication from Microsoft. When I check the refund was approved. How do get this settled? Microsoft ai bots aren't helpful.

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1 answer

Your answer

Answer 1

Hello Bobby

I’m sorry that you are still waiting for the refund after two months.

Since the Xbox refund shows as approved but Vodacom has not received the reversal, please check the transaction under your Order history and then contact Xbox Support for a payment trace and escalation.

When contacting support, provide:

The Xbox order number
The refund approval email or screenshot
The date the refund was approved
A copy of the Vodacom bill showing that the charge was not reversed

Ask Xbox Support to confirm the refund transaction or reference number and the date it was sent to Vodacom. You can then provide that reference to Vodacom so they can trace it on their side.

Please note that Microsoft Q&A is a public community forum and cannot access billing records or process the refund directly.

I hope you can get the support you need, have a nice day.