what am I being billed for?

Family Resource Center 0 Reputation points
2026-10-06T13:21:40.35+00:00

I am paying a monthly fee of 67.05 and I don't know what it is for?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. AI answer

    2026-10-06T13:21:52.16+00:00

    A monthly Microsoft charge is most commonly caused by one of these:

    1. A Microsoft subscription with recurring billing enabled.
    2. A purchase made by someone with access to the payment method.
    3. A previously declined charge being retried.
    4. An in-app purchase.

    To find exactly what the 67.05 charge is for:

    1. Open the Manage your payments page of the Microsoft account dashboard.
    2. Select Investigate.
    3. Also check Services & subscriptions and Order history on any Microsoft accounts that might have been used for the purchase.
    4. If the charge does not appear on any Microsoft account, contact the card or payment provider to dispute the charge.

    If the charge is a subscription renewal, the renewal date can also be checked in Services & subscriptions.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DaveM121 937.9K Reputation points Independent Advisor
    2026-10-06T13:53:55.55+00:00

    1

    Using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment is for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Then use the steps they provide on this link to cancel whatever that payment is for and get a refund (if applicable).

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    2

    If you are still unable to resolve that payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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