signed up for free trial version of office 365 E5 subscription

Kostandine Mead 0 Reputation points
2026-10-05T18:14:20.93+00:00

I set myself up for an office 365 free trial subscritpion for training. I then tried to have the system cancel before the charge date and it cancelled the subscription immediately. How to i restore it for the rest of the free trial period?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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  1. Marcin Policht 109.8K Reputation points MVP Volunteer Moderator
    2026-10-05T18:20:49.06+00:00

    Unfortunately, when you cancel a Microsoft 365 free trial instead of just turning off recurring billing, the system likely terminated your access. Once the trial has been marked as cancelled or ended, the automated system generally will not allow you to restart the same trial or sign up for another free trial using the same Microsoft account.

    For a personal or Home account, check the Microsoft Account Services & Subscriptions page and sign in with the exact account used for the trial. Locate the Microsoft 365 subscription and select Manage. If Microsoft still allows the subscription to be restored, you may see a Reactivate or Resubscribe option.

    For a Microsoft 365 Business or training account, sign in to the Microsoft 365 Admin Center and go to Billing > Your products. Select the cancelled trial subscription and check whether a Reactivate option is available. This option is only available while Microsoft still considers the subscription eligible for reactivation.

    If no reactivation option is available and you do not want to purchase a paid subscription, Microsoft 365 for the web provides a free alternative. Sign in to Microsoft 365 on the web and you can use web versions of Word, Excel, PowerPoint, and OneDrive without an active Microsoft 365 desktop trial.

    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin

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