cancel subscription for deceased relative

If access to the Microsoft account is available, sign in and cancel the subscription from Services & subscriptions:

1. Go to Subscriptions.
2. Sign in with the Microsoft account that purchased the subscription.
3. Select Manage for the subscription.
4. Select Cancel or Upgrade or Cancel, then follow the prompts.

If access to the account is not available, Microsoft generally cannot provide account information to non-account holders for privacy and legal reasons. In that case:

• If the account credentials are known, the account can be closed directly.
• If the credentials are not known, ensure any Microsoft subscriptions are stopped by closing the customer’s bank account or credit card, revoking authorizations, or informing the bank.
• If the subscription was purchased through a third party, such as a retailer, Google Play, or the Apple App Store, cancellation must be handled with that provider.

If the subscription is Microsoft 365, cancelling it reduces storage to 5 GB of cloud storage and 15 GB of Outlook.com storage. For Microsoft 365 Family or Microsoft 365 Premium, people sharing the subscription also have their storage reduced.

• Cancel your Microsoft subscription
• Accessing Outlook.com, OneDrive and other Microsoft services when someone has died
• Unable to cancel your Microsoft subscription
• Cancel a Microsoft 365 subscription