Unreconized microsoft store charges on Visa statement.

Mary Brand 0 Reputation points
2026-10-02T17:46:54.9+00:00

Charge statement shows "Microsoft*store microsoft.comwa" TWICE on 9/9/26 for $106.99. We don't understand any of it.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. EmilyS726 271.4K Reputation points Independent Advisor
    2026-10-02T18:19:08.09+00:00

    Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

    Micosoft lists some other scenarios you can explore: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

    If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

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  2. AI answer

    2026-10-02T17:47:09.6166667+00:00

    Two identical Microsoft Store charges can happen for a few common reasons:

    1. A previously declined payment was retried and then succeeded.
    2. A subscription has recurring billing enabled.
    3. Another Microsoft account, such as a family member’s account, used the same card.
    4. The charges may be duplicate orders, or one may be a temporary authorization hold.

    To check this:

    1. Sign in and review order history for purchases of the same amount close together: Review your order history
    2. If the charge does not appear there, go to Microsoft account Payment options and select Investigate to search for other accounts using the card: Go to payment options
    3. Also check whether a subscription auto-renewed or whether a previously declined charge was charged again.

    If only one charge appears in Microsoft order history but two appear on the Visa statement, another account may be using the same card, or one entry may be a bank authorization hold.

    If the charges still cannot be identified, use Contact Microsoft Support.

    If the card may have been used without permission, contact the bank or card provider immediately to prevent more charges. Disputing the charge alone may not stop future fraudulent charges.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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