Unable to activate the account as it says subscription expired

Malvindarpal Singh 0 Reputation points
2026-10-02T08:49:12.1633333+00:00

I paid my subscription in august but the account is going back to my old subscription in 2020 and saying the subscription is expired

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
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  1. DaveM121 937K Reputation points Independent Advisor
    2026-10-02T09:24:17.39+00:00

    1

    Do you have more than one Microsoft account, if so, log into any Microsoft account you may have on the link below, are you able to find your subscription listed on any Microsoft account you may have, if not, click Billing on the left, are you able to find the August payment for your recent Microsoft 365 subscription listed and is there any problem indicated with the payment?

    https://account.microsoft.com/services/

    2

    Do you pay Microsoft directly for the Microsoft 365 subscription, or do you pay though the Apple App Store.

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