I need assistance with transfering my Microsoft 365 to a new computer

Sylvia Walters 0 Reputation points
2026-09-28T18:14:37.71+00:00

I need help wit a real person to assist with transferring my Microsoft 365 to a new computer. My old computer will no longer update and Microsoft 365 will no longer let me use Microsoft Word. Please do not send me instructions or connect me with a chat. I will need a real person to assist me. Please let me know when we can schedule the phone. I look forward to hearing from you. I have a MAC and need assistance.

Thank you,

Sylvia

Microsoft 365 and Office | Install, redeem, activate | Other | Other
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  1. Sylvia Walters 0 Reputation points
    2026-09-28T18:17:15.9966667+00:00

    Can you please give me the email contact information to email Microsoft for assistance or a phone number to ask for assistance with a real person to assist me with transferring Microsoft 365 to a new MAC computer?

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  2. EmilyS726 270.5K Reputation points Independent Advisor
    2026-09-28T18:54:48.7333333+00:00

    Sylvia, Microsoft support for consumers are all via chat. There's no phone number you can simply call.

    I can try to help you here if you want. I just need a bit more information first.

    On the new computer, can you tell me your macOS version? Also, is your Microsoft 365 subscription purchased from Microsoft, or from Apple?

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