Microsoft 365 Basic Subscription not active

Question

Microsoft 365 Basic Subscription not active

LPIT 0

was receiving reminders to upgrade my subscription as i’d run out of space. ended up going past the expiry by one day before subscribing. paid for a basic subscription through iphone app store and it still hasn’t activated after 4 days

not able to send or receive emails. outlook app on iphone, on browser on iphone and laptop, microsoft account all give me an error message when i try to repurchase a subscription but app store says i have an active subscription

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2 answers

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Answer 1

Abhishek U 170

Hello @LPIT

Please use this link to reach Microsoft Support as they will be able to help you.

https://support.microsoft.com/en-in/contactus/

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Answer 2

GsN5034 - IA 78,175 Independent Advisor

Hello,

If you have the Microsoft OneDrive app installed on your iPhone, open the app or install it from the App Store.
Once installed, sign in with the same Microsoft account that is associated with the Office 365 Basic Subscription.
Once signed in, select your Profile picture in the top-left corner, and then go to the 'Get More Storage' option at the bottom of the screen.
On the Upgrade your OneDrive Storage page, scroll down until you find the 'Restore Previous Purchase' Option.

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This will take you to the 'Activate Subscription' page.
You will be asked to enter the Password for the Apple account.
Once done, check whether the 100GB Storage has been applied to your account.

Once activated, the subscription should be active under your Microsoft account here-

https://account.microsoft.com/services

LPIT 0 Reputation points

2026-09-24T22:31:20.6066667+00:00

new subscription didn’t work so i cancelled it and was only given the option to upgrade to 50gb. opted for this and followed your steps, worked a treat. tried to upgrade again to 100gb and follow your steps, back to receiving error messages
GsN5034 - IA 78,175 Reputation points Independent Advisor

2026-09-25T02:59:59.3966667+00:00

Hello,

This may be caused by a subscription error if you canceled a subscription and immediately purchased another one using the same account.

Please wait 24 to 48 hours, then try restoring your purchase again. If the issue persists,you will need to contact Apple Support directly and ask them to help cancel any previous subscriptions associated with this account. Afterward, keep only the standalone OneDrive Basic 100 GB subscription.

Apple Support should then be able to help you restore your purchase.