Adding phone number to Microsoft Account

Question

Adding phone number to Microsoft Account

Christine Hayward 0

I can't add my phone number to my account. When I called to speak to someone it needed to identify me by my phone number but it could not. I looked at my account and there was no phone number there so I tried to add it and could not. This is a vicious cycle.

I have two Microsoft accounts and should not I need help to get this figured out but I can't get anyone on the phone.

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jacob George 0 Reputation points

2026-10-23T17:25:45.6333333+00:00

It doesn't let me add my phone number to my account it only let's me add email not phone number

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jacob George 0 Reputation points

2026-10-23T17:25:45.6333333+00:00

It doesn't let me add my phone number to my account it only let's me add email not phone number

Answer 1

For personal Microsoft accounts, Microsoft now says you can no longer add a phone number as a new security method. Their current support article states: “For increased security, you can no longer add a phone number” when adding a new way to verify sign-in. https://support.microsoft.com/en-us/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452

See the first and last items in the gray text box.

You can still add other methods though, such as email, authentication app and passkeys.