How to access a deceased persons computer (windows 11) without the pin or password?

B. King 0 Reputation points
2025-09-03T17:41:59.4333333+00:00

My son has passed away and while I have his PC, I do not have his passwords or pin. I want to access his contacts and files.

Windows for home | Windows 11 | Accounts, profiles, and login

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EmilyS726 278.3K Reputation points Independent Advisor
2025-09-03T18:20:27.05+00:00

Hello,

I am sorry for your loss.

Like any other company, Microsoft takes user security/privacy very seriously. If you do not have the password or pin, this becomes a legal process, in order for you to obtain access.

Microsoft explains the process here:

https://support.microsoft.com/en-us/account-billing/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died-ebbd2860-917e-4b39-9913-212362da6b2f

In the article above, it provides the information regarding documents you need to gather. In addition, you need court order or subpoena, and you can file accordingly (see the Regional variations section). If you are in the US, you will serve on Microsoft's registered agent (you typically can find that info from your State's state of secretary website or by contacting them).

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