I accidentally removed Facebook account from the Authenticator

Question

I accidentally removed Facebook account from the Authenticator

Mohamed Atef 10

I accidentally removed Facebook from my Authenticator and Now I no longer able to login to Facebook and I am not able to retrieve back Facebook authentication on the app..

I contacted Meta and they said I should contact Microsoft and ask them to retrieve it back

please help as this is crucial and affecting my business

pusp joshi 0 Reputation points

2024-12-03T12:13:00.2133333+00:00
You have three main options to recover your Facebook account:

Password Recovery Option:

If you have access to the email or phone number that you used to create your Facebook account, you can try using the password recovery option. Go to the Facebook login page and click on "Forgotten password?" Facebook will send a recovery code to your email or phone number, which you can use to reset your password and regain access to your account.

Authenticator Recovery:

- If you had Facebook set up with two-factor authentication using an Authenticator app (like Google Authenticator or Microsoft Authenticator) and you accidentally removed it, you can try recovering it. Reinstall the Authenticator app on your device, and if it was backed up in the cloud or linked to your account, you should be able to restore your Facebook account there. If you can't recover it from the app, you may need to reset your two-factor authentication settings by logging into Facebook from another device and updating the settings.

Proving Your Identity to Facebook:

If you no longer have access to the email or phone number associated with your account or cannot recover the Authenticator, you'll need to prove your identity to Facebook. Facebook may ask for a government-issued ID or other forms of verification. To do this, contact Facebook support through their help center, and explain the situation. You will need to submit documentation to confirm that you are the rightful account owner. Follow the instructions provided by Facebook to complete this process.
Sankalp Taparia 0 Reputation points

2025-10-05T20:01:14.2733333+00:00

I have tried this but the Facebook doesn't seem to accept any kind of documentation. It is not going beyond the page where I am uploading my documents or Government approved IDs What to do now? Is there anyway I can get the authentication code from The Microsoft Authenticator app?

2 answers

Your answer

pusp joshi 0 Reputation points

2024-12-03T12:13:00.2133333+00:00

You have three main options to recover your Facebook account:

Password Recovery Option:

If you have access to the email or phone number that you used to create your Facebook account, you can try using the password recovery option. Go to the Facebook login page and click on "Forgotten password?" Facebook will send a recovery code to your email or phone number, which you can use to reset your password and regain access to your account.

Authenticator Recovery:

- If you had Facebook set up with two-factor authentication using an Authenticator app (like Google Authenticator or Microsoft Authenticator) and you accidentally removed it, you can try recovering it. Reinstall the Authenticator app on your device, and if it was backed up in the cloud or linked to your account, you should be able to restore your Facebook account there. If you can't recover it from the app, you may need to reset your two-factor authentication settings by logging into Facebook from another device and updating the settings.

Proving Your Identity to Facebook:

If you no longer have access to the email or phone number associated with your account or cannot recover the Authenticator, you'll need to prove your identity to Facebook. Facebook may ask for a government-issued ID or other forms of verification. To do this, contact Facebook support through their help center, and explain the situation. You will need to submit documentation to confirm that you are the rightful account owner. Follow the instructions provided by Facebook to complete this process.
Sankalp Taparia 0 Reputation points

2025-10-05T20:01:14.2733333+00:00

I have tried this but the Facebook doesn't seem to accept any kind of documentation. It is not going beyond the page where I am uploading my documents or Government approved IDs What to do now? Is there anyway I can get the authentication code from The Microsoft Authenticator app?

Answer 1

Prince Shadrack Okoe Adjequaye 0

I clicked on the forgotten password and they took me through the process of recovering my account where I took selfies. I got a mail that says "you can now unlock your account". I click on the link and it took me back to the page where I need to enter my username and password. So the issue didn't get resolved

Rob Koch 26,205 Reputation points Volunteer Moderator

2026-11-11T19:25:48.2066667+00:00

Prince Shadrack Oke Adjequaye,

Though some Microsoft Authenticator users might also use Facebook, no one else here really knows anything about the Facebook recovery processes, so asking here is relatively useless, since once the 2FA - TOTP code is lost from an authenticator, it's no longer possible to use it or anything related to it to resolve the Facebook account lockout.

I did find a YouTube video that explained that once you receive the Facebook email to unlock your account, it supposedly takes you to a page where you can enter the new password, so are you sure it was asking for your old password or might have instead been asking for your account name and a new password to reset that account information?

I'd ask your question on the Facebook Help Center website if that doesn't work, since I don't use Facebook myself, so I only know what I read or found online on YouTube.

Personally, I recommend that once you regain control to your account, you use more modern methods like a passkey for 2FA instead of an authenticator app from anyone, since Facebook doesn't support these properly, so that makes authenticators relatively useless with Facebook.

Rob

Answer 2

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more