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2 answers One of the answers was accepted by the question author.

Cannot delete contacts from Outlook web but they are deleted in Outlook Classic

I have some Duplicate contacts which may have been synced from WhatsApp via iPhone contact sync appear in outlook.live.com > People > All contacts and in New Outlook. Deleting them (single or bulk) returns “Couldn’t delete contact.” Editing shows…

Outlook | Web | Outlook.com | Contacts
asked 2026-11-05T22:43:24.7+00:00
Butch 20 Reputation points
edited the question 2026-11-07T13:18:35.14+00:00
Stefan Blom 357.3K Reputation points MVP Volunteer Moderator
1 answer

Dell OptiPlex 5090: 3.5 mm headphones work at boot, but reinsertion stays "unplugged" (Windows 11 25H2)

I am troubleshooting a reproducible front 3.5 mm headphone detection failure across eight Dell OptiPlex 5090 desktops. Similar symptoms occur on some other Dell desktops, but those have not been confirmed to share the same cause. The failures were…

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-02T16:29:11.95+00:00
David Atnip 0 Reputation points
commented 2026-11-07T13:18:11.4633333+00:00
Carl-L 24,825 Reputation points Microsoft External Staff Moderator
1 answer

Wrong Device location

In my profile, you have the wrong device location. You have me on Ottawa street. I live on Sixth st. How do I change the device location?

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-07T13:15:00.3833333+00:00
Jacques Brunet 0 Reputation points
answered 2026-11-07T13:16:15.57+00:00

AI answer

1 answer

locked email on my mobile -please unlock

MY HOTMAIL ACCOUNT HAS BE FROZEN i CAN RECEIVE EMAILS ON MY LAPTOP BUT CANNOT RECEIVE OR SEND EMAILS THROUGH MY MOBILE. I have tried all the microsoft information-guidence but without any success.Please unlock my phone as Microsoft locked my phone…

Outlook | Web | Outlook.com | Email
asked 2026-11-07T12:47:08.1166667+00:00
John Senior 0 Reputation points
edited the question 2026-11-07T13:15:30.7533333+00:00
Stefan Blom 357.3K Reputation points MVP Volunteer Moderator
2 answers

Overcharge on MS365 Subscription

I work for a company that gets a discount on MS365 Family Classic subscription. I received an email on 22Sep2026 advising the amount to be charged would be $125.30. On 28Sep2026 I received an email stating I was charged $139. I have tried getting in…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-07T06:55:12.7833333+00:00
Roger E 0 Reputation points
answered 2026-11-07T13:14:31.42+00:00
Vikki-T 13,480 Reputation points Microsoft External Staff Moderator
3 answers

How do I delete my Microsoft email accounts?

How do I delete my Microsoft email accounts? Outlook on the web

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-05T16:31:43.79+00:00
harry smeekly 0 Reputation points
answered 2026-11-07T13:14:06.28+00:00
Stefan Blom 357.3K Reputation points MVP Volunteer Moderator
2 answers

change address

I have changed my email address and so you would not be able to contact on my old email address although I went onto Microsoft 365 and manage and was able to advise it the new address there I just dont know what to do

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-07T06:59:07.9633333+00:00
Margaret Johnson 0 Reputation points
answered 2026-11-07T13:09:43.05+00:00
Vikki-T 13,480 Reputation points Microsoft External Staff Moderator
1 answer

Scratched off Xbox card code

I mistakenly scratched off some codes on my Xbox card and please I need a new picture of the card code

Windows for home | Windows 10 | Microsoft Store
asked 2026-11-07T13:08:27.2466667+00:00
Julius Omoloye 0 Reputation points
answered 2026-11-07T13:09:09.88+00:00

AI answer

1 answer

Automated Agent building keeps dropping back to manual

I have an existing Copilot Studio agent using the GitHub Copilot harness. I have autonomous recurrence working and a functioning authenticated custom Power Platform connector to Wealthbox. I do not want the maker to continue manually defining connector…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-11-07T13:06:56.9533333+00:00
Guy 0 Reputation points
answered 2026-11-07T13:08:25.57+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Cum pot remedia eroarea „Printer Driver Error”

Windows 10; Revine mereu eroarea, si este legata de XPS Document Writer & Print to PDF Port Conflict. Am dezactivat si reactivat aplicațiile , din panoul de control. Am oprit/repornit laptopul,degeaba. Reapare frecvent. Mulțumesc anticipat pentru…

Windows for home | Windows 10 | Devices and drivers
asked 2026-11-04T08:22:35.2633333+00:00
bastanu wolf 20 Reputation points
commented 2026-11-07T13:07:24.74+00:00
Carl-L 24,825 Reputation points Microsoft External Staff Moderator
2 answers

How do you speak to a person/representative directly? -- Multiple account problems

There are multiple problems with my account. How do I speak to a representative directly.

Microsoft 365 and Office | Other
asked 2026-10-23T15:39:38.3466667+00:00
Dawn Szeker 0 Reputation points
edited the question 2026-11-07T13:02:57.5133333+00:00
Stefan Blom 357.3K Reputation points MVP Volunteer Moderator
1 answer

Windows HDR Calibration Tool "the specified file could not be encrypted"

When pressing finish after calibrating a hdr profile using the windows hdr calibration tool I get a popup saying "Warning Success (0x80071770) The specified file could not be encrypted". I know it creates an icc profile in…

Windows for home | Windows 11 | Display and graphics
asked 2026-11-06T06:52:56.21+00:00
Eli Makrelli 0 Reputation points
commented 2026-11-07T13:02:35.5366667+00:00
Carl-L 24,825 Reputation points Microsoft External Staff Moderator
1 answer

Transfer office 2019 from one account to another

I have office home and business 2019 license tied to an account that no longer exist. That particular user and position within the company have been terminated. I would like to transfer that license to a new computer with a new user. Thank you!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-07T13:01:00.2466667+00:00
Kristie Currie 0 Reputation points
edited the question 2026-11-07T13:01:56.4433333+00:00
Daniel-Vo 7,980 Reputation points Microsoft External Staff Moderator
2 answers

Azure Database for MySQL Flexible Server: sustained CPU doubles despite stable query rates

I am investigating a sustained Host CPU increase on Azure Database for MySQL Flexible Server, Standard_B1ms, UK South, running MySQL 8.4.9-azure. Following a planned restart on 18 October 2026, Host CPU settled at approximately 11–12% with the normal API…

Azure Database for MySQL
Azure Database for MySQL

An Azure managed MySQL database service for app development and deployment.

1,286 questions
asked 2026-10-19T09:38:03.49+00:00
Adrian 0 Reputation points
commented 2026-11-07T13:01:19.3133333+00:00
Adrian 0 Reputation points
2 answers

How to fix microphone not working

My microphone is not working. When i do the test i do not hear myself

Windows for home | Other | Devices and drivers
asked 2026-11-07T12:12:42.1066667+00:00
Clara O'Donnell 0 Reputation points
answered 2026-11-07T12:49:03.23+00:00
TaoLi 119.7K Reputation points Independent Advisor
1 answer

RDS License Server HA in an Active-Active Multi-Site (DC/DR) Architecture

Hello Experts, I am currently designing an Active-Active multi-site RDS infrastructure across our Primary Data Center (DC) and Disaster Recovery (DR) site. My Scenario & Architecture: We have an Load Balancer distributing RDP traffic 50/50 to our…

Windows for business | Windows Server | User experience | Remote desktop services and terminal services
asked 2026-11-07T12:34:23.3333333+00:00
Jannatul Nayeem 0 Reputation points
edited the question 2026-11-07T12:41:19.75+00:00
Jannatul Nayeem 0 Reputation points
1 answer

No DKIM on Custom Domain via MS365 Family.

My custom domain daniellynch.me.uk is connected to Outlook.com / Microsoft 365 Family. SPF and DMARC are working, but outbound messages are not DKIM signed. Does Microsoft support DKIM signing for custom domains on Microsoft 365 Family or Outlook.com…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-07T12:36:13.9533333+00:00
Daniel Lynch 0 Reputation points
answered 2026-11-07T12:37:12.62+00:00

AI answer

2 answers

Agent related token usage details

Hi everyone, I am trying to build a dashboard type thing for agents and I want to disply token usage for the agents, but I am not able to find anything related to that. Does anyone has any idea about how to fetxh these details? Most probably some kind of…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

5,123 questions
asked 2026-10-27T05:19:20.8366667+00:00
aryane sadh 20 Reputation points
edited an answer 2026-11-07T12:35:05.3733333+00:00
Qiming Bao 0 Reputation points
2 answers

Skills for Prompt Agents in Foundry

I have a prompt agent in Microsoft Foundry and I am trying to add skills to the model. I have created a toolbox and added the skills to it together with some tools. During the agent run, I can see that the tools are invoked by the agent but the skills…

Microsoft Foundry
Microsoft Foundry

A unified Azure platform for creating and managing AI models, agents, and applications with built‑in enterprise security, monitoring, and governance

196 questions
asked 2026-10-27T14:46:29.4333333+00:00
Anna Gentek 0 Reputation points
answered 2026-11-07T12:34:26.88+00:00
Qiming Bao 0 Reputation points
2 answers

Sql Express install failure

Getting SQL express 2022 install failure: azure extension - turned off Features: PolyBase off all others on (including localdb sharing) only windows authentication on Error: TITLE: Microsoft SQL Server 2022 Setup The following error has occurred: The…

SQL Server | Other
SQL Server | Other

Additional SQL Server features and topics not covered by specific categories

14,832 questions
asked 2026-11-07T03:06:47.72+00:00
mark levy 0 Reputation points
answered 2026-11-07T12:32:00.2266667+00:00
Erland Sommarskog 138.6K Reputation points MVP Volunteer Moderator