Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,551 questions
2 answers
Not receiving emails
Why are some of my emails not reaching me? I have an account that sends me an email to login and it is sending them but I am not getting them. My office manager is emailing me and I am not receiving them either. Not in junk folder - not anywhere!
Outlook | Web | Outlook.com | Email
asked
2026-11-07T03:52:50.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 85%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Roni Elsberry
0
Reputation points
commented
2026-11-07T07:03:25.3266667+00:00
Roni Elsberry
0
Reputation points
2 answers
Microsoft included in my computer purchase
I bought this computer with a microsoft package, why am I promted to renew a subscription
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,737 questions
asked
2026-11-07T05:44:09.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 38%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Crystal Cuyler
0
Reputation points
edited a comment
2026-11-07T07:02:36.51+00:00
Bulldog
5,510
Reputation points
2 answers
My whole outlook on web and phone is in a different language
I noticed that the folders on my iPhone were in a different language, then after logging into outlook on a browser, everything is in a different language. I have checked the settings and changed the time zone and language back to English, however it is…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,612 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 74%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
1 answer
How do I change our monthly subscription to a yearly subscription?
Hello! Our company has signed up for a monthly Microsoft 365 Business subscription. We would like to change it to a yearly subscription. The official Microsoft guides I have found for that don't include screenshots. I'm at a loss as to where the…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,221 questions
asked
2026-07-30T06:33:57.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 12%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Sara
0
Reputation points
commented
2026-11-07T06:59:23.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
23,890
Reputation points
Volunteer Moderator
2 answers
This is a new laptop. My old one provided a listing of options available, (i,e, scan, file explorer... and more) I'm confused. I need to scan a document to attach to an email.
this is a new laptop. my old one provided a listing of options available such as scan, file explorer... and more I'm confused I need to scan a document to attach to an email
Windows for home | Other | Devices and drivers
6,943 questions
asked
2026-11-07T05:34:31.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 40%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
ROBBIE LENOX
0
Reputation points
answered
2026-11-07T06:58:45.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
182.6K
Reputation points
Independent Advisor
2 answers
Message "We couldn't find your 'OneDrive on SPO' folder in D:\OneDrive"
I have used OneDrive for years. Recently I got this message: "We couldn't find your 'OneDrive on SPO' folder in D:\OneDrive." I need to fix this. Also, I seem to have multiple Microsoft accounts; I only want to use one. The account is <PII…
Microsoft 365 and Office | OneDrive | Other | Windows
Microsoft 365 and Office | OneDrive | Other | Windows
A Microsoft file hosting and synchronization service.
2,045 questions
asked
2026-11-04T14:23:24.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 17%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kenneth Landgren
0
Reputation points
edited the question
2026-11-07T06:57:25.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
23,145
Reputation points Microsoft External Staff
Moderator
2 answers
has something changed with Register Security Info (security info page)
We are looking for clarification regarding a change in Microsoft Entra Conditional Access behavior related to phishing-resistant MFA onboarding. A few months ago, users targeted by a Conditional Access policy requiring Phishing-Resistant MFA…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,461 questions
asked
2026-07-29T20:43:37.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 80%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
Neha Chandna
5
Reputation points
edited a comment
2026-11-07T06:52:48.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 9%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sean Kearney
0
Reputation points
2 answers
External Member Email Group
I have a distribution list and added my external email address as a member. However, when an email is sent to this distribution list, I do not receive it on my external email address. In the message trace, I also cannot see any email being sent to my…
Exchange Online
Exchange Online
A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.
7,474 questions
asked
2026-11-06T02:59:46.49+00:00
Handian Sudianto
7,636
Reputation points
commented
2026-11-07T06:51:18.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 37%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Aetherin
3,680
Reputation points
Independent Advisor
2 answers
Can't use apps that comes with office home 2021 lifetime as accidently uninstalled Mircosoft 365
I was going through my apps and accidently i uninstalled Microsoft 365 and since then my word and excel and my power point isn't working (saying unlicensed) . My laptop came with lifetime of office home 2021. How do i get back to use my apps as normal…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
63,026 questions
asked
2026-11-07T05:56:18.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 3%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Arush Sensei
0
Reputation points
answered
2026-11-07T06:50:00.87+00:00
SD - IA
182.6K
Reputation points
Independent Advisor
3 answers
Tagging and classifying files during a file server to SharePoint Online migration
We're planning to move several on-premises Windows file shares (a few TB, a few million files, mostly Office documents, PDFs and email files) to SharePoint Online. We want the content tagged and classified as it arrives, not afterwards. Before we commit,…
Microsoft 365 and Office | SharePoint | For business | Other
Microsoft 365 and Office | SharePoint | For business | Other
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
2,505 questions
asked
2026-11-04T13:45:29.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 39%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN5%3C/text%3E%3C/svg%3E)
NaderAfshar-5807
0
Reputation points
commented
2026-11-07T06:48:45.4833333+00:00
Aetherin
3,680
Reputation points
Independent Advisor
2 answers
Can't claim 5 months of Spotify premium
I just claimed the reward and it's directing me to a page that says it's not available
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,685 questions
asked
2026-11-06T16:56:32.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 57.99999999999999%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEA%3C/text%3E%3C/svg%3E)
Eric Albertini
0
Reputation points
answered
2026-11-07T06:47:02.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,480
Reputation points Microsoft External Staff
Moderator
1 answer
FIXED: OneDrive on SPO folder not found — startup working directory workaround (version 26.195)
This is a follow-up to an existing locked Microsoft Q&A discussion. I independently reproduced the problem and confirmed a workaround that survives a Windows restart. Moderators @best answer@ seemed unhelpful. see…
Microsoft 365 and Office | OneDrive | Other | Windows
Microsoft 365 and Office | OneDrive | Other | Windows
A Microsoft file hosting and synchronization service.
2,045 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 40%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
1 answer
Phone Link "It looks like phone screen app was closed" error — Reconnects, but mouse hover/clicks are completely broken
Hi everyone, I’m running into a frustrating issue with the Windows Phone Link app (mirroring my Android phone to my PC). The Issue: I can use the Phone Screen mirroring feature completely normally for a little while. Suddenly, the session disconnects and…
Windows for home | Windows 10 | Connect Phone and PC
1,736 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 44%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
2 answers
How can I retrieve the content of Copilot conversations created in the previous Copilot experience when I still possess the original copilot.microsoft.com/shares/... references, but those references no longer open the conversations in the current Copilot
How can I retrieve the content of Copilot conversations created in the previous Copilot experience when I still possess the original copilot.microsoft.com/shares/... references, but those references no longer open the conversations in the current Copilot…
Microsoft Copilot | Other
2,395 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 54%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
2 answers
My emails are not sending
Hello. My emails keep bouncing back and I don’t know how to fix the issue. Please can you advise/support me to fix this?
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,551 questions
asked
2026-11-06T21:57:16.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 48%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Matthew Handley-Jones
0
Reputation points
answered
2026-11-07T06:40:50.8333333+00:00
AI answer
2 answers
Azure Artifact Signing fails with AzureCliCredential timeout
I'm an independent developer using Microsoft Azure Artifact Signing to digitally sign Windows executables. My signing account and certificate profile are healthy, but SignTool fails with: AzureCliCredential authentication timed out SignerSign() failed…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,691 questions
asked
2026-11-07T03:35:01.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 31%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM3%3C/text%3E%3C/svg%3E)
mikenorris-3457
0
Reputation points
answered
2026-11-07T06:40:23.1066667+00:00
kagiyama yutaka
5,740
Reputation points
1 answer
Global Admin Account Locked in MFA Registration Loop
Hi Microsoft Support Team I am unable to access my Microsoft 365 tenant because my Global Administrator account is locked due to Multi-Factor Authentication (MFA). Details: Tenant domain: please email to us we will provide the info Admin account:…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,461 questions
asked
2026-05-13T02:53:55.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 9%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Movaci Security
0
Reputation points
commented
2026-11-07T06:40:16.6766667+00:00
JuliaMarvin
23,890
Reputation points
Volunteer Moderator
2 answers
Windows 11 Night light remains active when turned off
Windows version: Windows 11 Laptop: Gigabyte AERO X16 (AMD integrated graphics + NVIDIA GPU) External monitor: AOC Q27G40XMN (connected via USB-C to DisplayPort) HDR: Enabled when using the external monitor (no HDR on laptop, using only "Show only…
Windows for home | Windows 11 | Display and graphics
5,418 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 49%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
Random BSODs playing GTA on newly built PC
I have been getting random blue screens every few days while playing GTA V on my new PC. All of my drivers are up-to-date, including BIOS. All parts are brand new. My temps are not abnormal from what I've seen. I tried repairing corrupt files using sfc…
Windows for business | Windows Client for IT Pros | User experience | Other
asked
2025-06-24T01:37:11.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 8%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
Krystal Faulk
0
Reputation points
commented
2026-11-07T06:32:46.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 4%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Humberto Sanchez Gaxiola
0
Reputation points
2 answers
account change to USAA Support
Emails sent out shows USAA support with my email address no one responds this change during a recent windows update. how do I fix
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,551 questions
asked
2026-11-06T20:12:35.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 8%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
Philip Hamilton
0
Reputation points
answered
2026-11-07T06:32:40.85+00:00
Vikki-T
13,480
Reputation points Microsoft External Staff
Moderator