My account got hacked and was lost

Question

My account got hacked and was lost

Seungyoung Sohn 0

My account got hacked in late may early June, and I wasn't able to recover it afterwards. The account was linked with google account which was hacked first, luckily I was able to recover the said google account, but I wasn't able to recover the Microsoft account as the hacker has changed the email and everything. I still have the Microsoft authenticator app so I am able to see that the entire email has been changed into something else. Is there any way of recovering this account? I have tried sending a form with Microsoft account recovery form like several times, but I have not gotten any response back. Could there be any other way of contacting support for help or do I assume the account is lost.

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Answer 1

Hi, account recovery is an online automated process, even if you are able to contact Microsoft Support, they cannot recover your account, they can only refer you to the account recovery form.

1

The best first option is to use the process on this link to use the Sign In Helper to try to recover your account.

https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

2

If that process is not successful, this forum is just a user to user forum, no-one here has any account access or the ability to recover an account, I wish I had better news for you, when a Microsoft account is hacked, if the hackers change the associated data like the Email or if 2FA is enabled on the account, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245