My outlook is not working, surely spend a moment to get mine back pleaseeeeee

Because Outlook.com opens but cannot send or receive on any browser or device, check live service health first, then address mailbox storage or an account restriction rather than repeating browser troubleshooting.

1. Check whether Outlook.com currently has an incident

Open the Microsoft Service Health Status page and look for an Outlook.com incident matching send/receive failures.

• If a matching active incident appears, monitor it before changing account settings.
• Microsoft’s public known-issues page does not currently identify a widespread active send/receive outage, but status can change. Previously listed storage-related incidents are marked fixed.^1^

2. Check mailbox and Microsoft cloud storage

While signed into the affected account, open the mailbox storage page.

If either mailbox or Microsoft cloud storage is full, Outlook.com cannot send or receive mail. Messages sent to you while it was full may have been returned to their senders and cannot be recovered automatically.^2^

If storage is full:

1. Download or otherwise preserve any important messages, attachments, and OneDrive files first.
2. Delete unneeded messages with large attachments.
3. Empty Junk Email and remove unnecessary files from OneDrive if Microsoft cloud storage is full.
4. Empty Deleted Items or the OneDrive recycle bin only when necessary.
5. Sign out of Outlook.com, sign back in, and send yourself a plain-text test message from another email account.

Caution: Emptying Deleted Items or recycle bins can permanently remove content and make it unrecoverable.

3. Check for an account security restriction

If Outlook.com displays temporarily blocked, unusual sign-in activity, or asks for identity verification, complete the requested verification and follow Microsoft’s Outlook.com account-unblocking process. Microsoft identifies temporary account blocks and account-validation issues as possible causes of sending failures.^2^

For a validation prompt, use Microsoft’s security information and verification-code guidance.^1^

4. Rule out mailbox routing settings

In Outlook.com, select Settings → Mail, then check:

• Rules: Disable any rule that moves or deletes incoming messages.
• Forwarding: Turn off unexpected forwarding.
• Junk email: Remove addresses accidentally placed in blocked senders.
• Inbox: Check Focused, Other, and Junk Email, then select Filter → Sort → Date.

If a third-party mail application uses POP or IMAP, temporarily disable that connection and test Outlook.com again. Microsoft notes that an active POP or IMAP connection can interfere with connected-app behavior.^2^

5. Escalate for an account-level review

If storage is available, there is no matching service incident, and no security prompt or routing rule explains the failure:

1. In Outlook.com, select Help on the menu bar.
2. Enter cannot send or receive email on any browser or device.
3. Scroll to Still need help?
4. Select Yes to contact Outlook.com support.^2^

Alternatively, open the Microsoft Support contact page, select Microsoft Office, choose Get Home Support, enter Outlook, and select Contact support.^3^

Tell support:

Outlook.com opens, but this account cannot send or receive email on any browser or device. Storage and service status have been checked. Please review the mailbox and account for a server-side or account-level restriction.

Also provide the complete error—not only “gr.” When sending, open any failed message or non-delivery report and copy the full message, numeric code, date, and time. Do not post your email address, password, verification code, or other private account details publicly.

References

1. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
2. Can't send or receive email in Outlook.com | Microsoft Support
3. Can't open outlook.com - Microsoft Q&A