Outlook Outage 11/12/2026

Stephen Zielinski 0 Reputation points
2026-11-13T00:26:46.4566667+00:00

It it 11/12/2026 and 7:23 EST here. My Outlook, Microsoft 365 and Microsoft Teams is still out. How can I report this to the company?

Moved from Microsoft 365 and Office | Access

Outlook | Windows | New Outlook for Windows | For home
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  1. Elena-VH 2,615 Reputation points Independent Advisor
    2026-11-13T00:39:43.77+00:00

    Dear Stephen Zielinski,

    I understand how frustrating it can be when Outlook, Microsoft 365, and Microsoft Teams are unavailable, especially when you rely on these services for your daily work.

    If you are using a company or school Microsoft 365 account, I recommend contacting your organization's IT administrator or Microsoft 365 support team to report the issue. For reference, you can find guidance here: How can I find my Microsoft 365 admin? - Microsoft Support   

    Your administrator can check the Service Health section in the Microsoft 365 Admin Center to determine whether Microsoft has acknowledged the outage and review any ongoing incidents. If the issue is not listed or remains unresolved, they can submit a support request directly to Microsoft.

    Please note that Microsoft 365 service incidents affecting an organization are best reported by its Microsoft 365 administrator, as they have access to tenant-specific service health information and support options.

    Currently, Microsoft just updated there is an ongoing incident at the moment. This affects multiple Microsoft 365 services.

    Microsoft 365 Service Update – MO1550821(This link required admin role to access)

    Microsoft has identified that the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors. Microsoft is currently restarting and repairing impacted portions of the infrastructure to restore capacity. Additionally, they are investigating an unexpected increase in a specific type of service traffic and evaluating options to redirect traffic to alternative infrastructure to expedite recovery.

    The incident is currently classified as Service Degradation, and Microsoft is actively investigating and working to mitigate the issue.

    I'll continue to monitor this case and let you know if there is any update.

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  2. AI answer

    2026-11-13T00:28:08+00:00

    A Microsoft 365 administrator should report the ongoing impact through Microsoft 365 admin center → Health → Service health → Report an issue, or open a support request there if the outage is already listed but your organization remains affected.

    A significant Microsoft 365 outage was reported on November 12, 2026, affecting Outlook and Microsoft 365, with Teams also reported as affected.^1^

    If you are a Microsoft 365 administrator

    1. Sign in to the Microsoft 365 admin center.
    2. Select Health → Service health.
    3. Review Active issues Microsoft is working on and open any incident covering Outlook, Exchange Online, Teams, or multiple Microsoft 365 services.
    4. If your problem is not listed, select Report an issue, describe the affected services and users, and submit the form. The report appears under Reported issues, where its status can be tracked.^2^
    5. If an incident is listed but service is still unavailable for your organization, open Help & support in the lower-right corner:
      • Describe the outage and its business impact.
      • If the suggested results do not help, select Contact Support.
      • Choose phone or email, confirm the contact details, and select Contact me.^3^

    Include:

    • When the disruption began, including time zone.
    • Affected services: Outlook, Teams, Microsoft 365 portal, and any others.
    • Approximate number or percentage of affected users.
    • Whether web, desktop, and mobile clients are all affected.
    • Any displayed error messages or correlation/request IDs.
    • The service-health incident ID, if one is shown.
    • That impact is continuing after the latest incident update.

    If you are not an administrator

    Contact your company’s IT help desk or Microsoft 365 administrator and ask them to submit the report. Microsoft’s business support methods require an administrator; Service Support and Helpdesk administrators can view service health, while broader admin-center access depends on the assigned role.^2^^3^

    If your company buys all Microsoft 365 subscriptions through a partner or reseller, that partner must be contacted to open or coordinate the support request.^3^

    If the admin center is unavailable

    Use Microsoft’s public service status page to check for a known sign-in or service incident. The public page is useful during admin-center access failures, but the authenticated Service health dashboard contains the tenant-specific incident details and reporting form.^2^

    References

    1. Microsoft 365, Outlook Down for Thousands of US Users, Downdetector Shows
    2. How to check Microsoft 365 service health
    3. Get support for Microsoft 365 for business
    AI-generated content may be incorrect. Read our transparency notes for more information.

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