how to fix copilot

Gerhart VanLydegraf 0 Reputation points
2026-11-12T22:35:52.4466667+00:00

I am 88 yrs. old and not able to fix problem I have used copilot on windows 11 laptop for few years, today, can not open, blank page comes up. Microsoft chat on on line opens in small box, not same thing.

Microsoft Copilot | Windows Copilot | App
Answer accepted by question author
EmilyS_726 34,285 Reputation points Volunteer Moderator
2026-11-12T22:38:24.11+00:00

Hello

There's currently a global outage affecting some Microsoft services, including Outlook, OneDrive, Copilot and others. It is an issue on Microsoft's end. Service status can be monitored here https://status.cloud.microsoft/

Or via Msft's X/Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

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  1. AI answer

    2026-11-12T22:37:25.0166667+00:00

    Repair the Copilot app first through Start → Settings → Apps → Installed apps → Copilot → Advanced options → Repair, and then open Copilot from the Start menu.

    1. Repair Copilot

    1. Select the Start button.
    2. Select Settings.
    3. Select Apps, then Installed apps.
    4. Find Copilot.
    5. Select the three dots (…) beside it, then Advanced options.
    6. Select Repair.
    7. When Repair finishes, close Settings.
    8. Open Start, type Copilot, and select the Copilot app.

    Repair attempts to fix the app without deleting its data.^1^

    2. If the page is still blank

    Return to the same screen:

    Start → Settings → Apps → Installed apps → Copilot → Advanced options

    Select Reset, and then open Copilot and sign in again. Reset can remove the app’s saved settings, so use it only after Repair does not work.^1^

    3. Update Copilot and Windows

    1. Open Microsoft Store from the Start menu.
    2. Select Library.
    3. Select Get updates and allow any Copilot update to install.
    4. Then open Settings → Windows Update → Check for updates.
    5. Install available updates and restart the laptop.^2^

    4. Run Microsoft’s Copilot repair tool

    1. Open Start and type Get Help.
    2. Open the Get Help app.
    3. In its search box, enter Copilot connectivity troubleshooter.
    4. Select Start and follow the instructions.

    This checks for connection blockers that can prevent Copilot from loading.^3^

    5. Reinstall Copilot if necessary

    If all previous steps fail:

    1. Open Settings → Apps → Installed apps.
    2. Find Copilot, select …, and choose Uninstall.
    3. Open Microsoft Store.
    4. Search for Microsoft Copilot and install it again.
    5. Open it and sign in with the same Microsoft account.

    Microsoft confirms that Copilot can be uninstalled from Windows 11 and reinstalled from Microsoft Store.^4^

    The small chat box may be Copilot’s quick view, not the full app. To get the normal full window, open Copilot from the Start menu. Once it works, its shortcut behavior can be changed under Account → Settings → Copilot Keyboard Shortcuts.^5^

    References

    1. [Windows 11](https://support.microsoft.com/windows/apps/repair-apps-and-programs-in-windows#summary)
    2. Fix problems with apps from Microsoft Store
    3. Copilot troubleshooters | Microsoft Support
    4. Welcome to Copilot on Windows
    5. Access Microsoft Copilot on Windows | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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