my microsoft accounts been hacked

Question

my microsoft accounts been hacked

OpSkyzzzX1ONYT 0

one of my Microsoft accounts has been hacked, i fell for a discord scam and they change my secondary email to login, how can i recover my account.

John Jefferson Doyon 91,020 Reputation points Independent Advisor

2026-11-12T21:59:52.13+00:00
Hi, @OpSkyzzzX1ONYT

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!

1 answer

Your answer

John Jefferson Doyon 91,020 Reputation points Independent Advisor

2026-11-12T21:59:52.13+00:00

Hi, @OpSkyzzzX1ONYT

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!

Answer 1

Use this recovery path immediately:

Run a full malware scan on the PC first.
- Open Virus and threat protection.
- Select Scan options > Full scan > Scan now.
- Do this before changing the password.
Try the Microsoft account sign-in helper.
- It asks for the email address or phone number and then provides the right self-help steps or an option to talk to an agent.
If sign-in still works, change the password right away.
- After the malware scan, sign in and change the password.
- Use a strong password.
If sign-in does not work, reset the password.
- On the sign-in page, select Forgot my password.
- If prompted, select I think someone else is using my Microsoft account and follow the recovery steps.
Review account activity.
- Go to Security basics.
- Select Review activity.
- On the recent activity page, if an entry is in Unusual activity, expand it and select This wasn't me.
- If it is in Recent activity, expand it and select Secure your account.
Check account settings that attackers often change.
- Review connected accounts, forwarding, and automatic replies.
Add or update recovery methods after access is restored.
- On Additional security options, add a new way to sign in or verify.
- Keep phone numbers and email addresses up to date.
Strengthen the account after recovery.
- Turn on passwordless sign-in if wanted.
- Use the Microsoft Authenticator app.

If the attacker changed the sign-in alias or recovery details and normal password reset no longer works, use the sign-in helper first. If the account is locked, sign in at https://account.microsoft.com. If Let's prove you're human does not appear, use the aka.ms/ link shown in the lock message and submit the reinstatement form. Do not submit multiple requests, because that can slow the response.